SALES OPERATIONS 1

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Responsible for maximizing revenue with existing customers by understanding customer demand and managing all operational aspects for customers. Analyzes customer forecasts and historical shipment records to detect changes in demand. Contacts customer to discuss demand trends and maximize sales of products. Monitors inventory levels and shipment activity. JOB PURPOSE/MISSION/SUMMARY: The WW channel operations specialist supports the WW business development, sales ops team and/or marketing team in the administration and execution of WW channel programs and promotions. The role requires understanding of global programs, promotions and how they are executed in different countries worldwide. KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: Responsibilities:

• Program, Promotion and Benefit Management Enrolling and removing partners to different types of programs (Edge, Advantage, MPS Elite, BSD, etc.) Verifying partner eligibility to programs and/or promotions Creating benefits and quotes to set-up programs and promotions Adding eligible partners to program and/or promo quotes Verifying and adding eligible part numbers to program and/or promo quotes Tracking of promo usage/consumption Tracking and maintaining repository of program agreements (Edge, Advantage, BSD, etc) VIR benefit creation/update Promotion audit
• MDF Management Uploading and allocating MDF budget in D365 Creating Child MDF Adding/editing MDF budgets
• Lead and Account Management Working with sales teams on leads and accounts that have been pending for more than 7 days in the system Disqualifying leads and deactivating accounts if sales rep will discontinue the process Generating and cleaning up list of partner enrollments Validating if accounts have been correctly enrolled to primary and secondary programs Ensuring accounts have been correctly assigned and tagged in the right segment, coverage method and sales territory Setting up Vendor IDs to EMEA partners and 3rd party suppliers that help execute the programs and promotions in ANZ Preparing MDF letters, target letters and/or business plans for partners Collecting and tracking signed MDF letters, target letters and/or business plans Processing Loyalty Perks enrollment
• Case Management Attending to email inquiries or CRM issues from personal Outlook and group mailbox Own and resolve cases in multiple CRM Queues Triage cases to correct support group or owner
• MPS Express Support Evaluating submitted MPS Express case Creating price card for MPS Express opportunities Creating contracts for MPS Express opportunities
• Partner Onboarding Coordination Sending welcome letters Enrolling new partners to a program Requesting access to PartnerNet, LexU and Vistex Coordinating with other teams on back-end trainings/orientation Updating sales reps on partner training completion status Onboarding of partners after contracts is signed until enrollment Coordinating with Customer Experience team to ensure partner will get the survey Ensuring great partner experience with Lexmark on first 30-60-90 days
• Demo Management Verifying eligibility to the program Validating demo claims report
• Partner Claims and Pay-Outs Submitting of VIR claims in Vistex portal Monitoring pay-out status by closely working with rebates team Communicating to sales teams the pay-out status and details EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS: Education: Bachelor’s Degree in any course from an accredited college or university. Preferably in Information Technology. Experience: Preferably with experience in using MD365/Salesforce (at least 1 year) An advantage if candidate has experience in administering PRM/CRM (Customer Relationship Management) systems Background in Sales and Marketing Operations Support. Previous work experience had analytical and problem-solving tasks related to sales, marketing, systems or business tools Training experience is an advantage