Room Attendant NUSTAR

Department

Housekeeping

Employee Type

Probationary

Job Responsibilities

• Housekeeping Room Attendant plays a crucial role in maintaining the cleanliness and appearance of guest rooms, ensuring that Fili hotel meets its high standards of luxury and comfort. They contribute significantly to the guest experience, ensuring that the hotel’s reputation for sanitation and service excellence is upheld.
• Cleaning and Maintenance: Ensure guest rooms and bathrooms are thoroughly cleaned and well-maintained. Dusting, vacuuming, mopping floors, and polishing furniture. Changing bed linens, towels, and other guest amenities. Replenishing in-room supplies (e.g., toiletries, coffee). Ensuring the proper sanitization of high-touch surfaces. Real-time updating of room status through FCS.
• Room Functionality: Checking that all in-room facilities (air conditioning, lighting, TV, etc.) are in good working order. Reporting any maintenance issues promptly through FCS from their work phone. (busted lights, protruding wires etc.).
• Guest Interaction: Addressing guest requests for extra amenities or items (e.g., additional pillows, towels). Providing excellent customer service with a professional and courteous attitude.
• Safety and Security: Maintaining a secure environment to Fili guests, employees and other third-party partners by following hotel safety and security procedures. Handling lost-and-found according to approved Policy and Procedure. Ensuring that all cleaning products and equipment are used safely.
• Team Collaboration: Working closely with other housekeeping staff and hotel departments. Communicating any special guest requirements or issues to the supervisor. Reporting real-time cleaning status and room readiness to Rooms Controller all the time.
• Organizational Tasks: Maintaining a tidy and organized housekeeping cart with all necessary tools and supplies. Following room assignment lists and completing tasks within given time frames. Attendant must submit their worksheet before every after shift to their Floor supervisor for verification. All DND, “Refused service” and other important information from their assigned guestrooms must be relayed to Rooms Controller before they leave their shift.
• Guest Room Cleanliness & Presentation: Ensure all guest rooms are cleaned, sanitized, and set up according to hotel standards. Maintain attention to detail in bed-making, bathroom cleaning, replenishment of supplies, and overall room appearance.
• Compliance with Housekeeping Standards & Procedures: Follow standard operating procedures (SOPs) in cleaning, chemical handling, and use of equipment. Adhere to safety and hygiene protocols.
• Efficiency & Productivity: Achieve assigned room quotas within scheduled shift time. Balance speed and quality of work without compromising standards.
• Guest Satisfaction & Service Quality: Respond promptly to guest requests or special instructions. Exhibit courtesy, professionalism, and discretion at all times.
• Linen, Supplies & Asset Care: Proper use, reporting, and care of linens, guest supplies, and housekeeping equipment. Report any damages, losses, or maintenance issues immediately.
• Teamwork & Coordination: Coordinate with Supervisors, Front Office, and other departments for room readiness and guest needs. Support colleagues to ensure smooth operations during peak occupancy.
• Inspection & Quality Control: Perform self-inspection of completed rooms before supervisor checks. Ensure rooms pass random inspections, including UV/blacklight checks, when applicable.
• Continuous Improvement & Training: Participate in training sessions on new cleaning techniques, equipment, and service standards. Strive to improve personal efficiency, skills, and service delivery.
  
  

• Bachelor’s degree or diploma in Hotel & Restaurant Management, Tourism, or related field preferred.
• At least 1–2 years of experience in housekeeping or front office operations; prior coordinator/administrative experience an advantage.
• Proficient in MS Office and Property Management Systems (Opera, Fidelio, or similar).
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented, reliable, and able to work under pressure.
• Customer Service Orientation.
• Communication and Coordination Skills.
• Problem Solving & Initiative.
• Attention to Detail.
• Teamwork and Collaboration.
• Integrity and Confidentiality.