Retail BPO Trainer

Job description:

Job Description Trainer | Retail Operations | Cebu City (Onsite) We are looking for an experienced Trainer to join our Retail Operations team in Cebu City. The successful candidate will manage end-to-end training delivery, ensuring employees are equipped with the knowledge, skills, and confidence needed to succeed in the program.͏ Key Responsibilities

• Facilitate end-to-end training programs for employees supporting a retail operations account/client.
• Conduct new hire, process, product, and refresher training as required.
• Prepare and maintain training reports, attendance records, assessment results, and other training documentation.
• Monitor trainee performance and identify knowledge or performance gaps.
• Recommend and implement training improvements based on results, feedback, and operational requirements.
• Collaborate with Operations and other stakeholders to ensure training initiatives are aligned with business needs.
• Support continuous improvement of training materials, methodologies, and overall training effectiveness.

• At least 2 years of overall BPO experience
• At least 1 year of experience in training facilitation, preferably within a BPO or operations environment
• Strong presentation, facilitation, communication, and stakeholder management skills
• College graduate preferred/required. Candidates who have completed at least 2 years in college may also be considered, provided you have relevant training and BPO experience
• Experience supporting retail operations or retail accounts is an advantage
• Comfortable handling training reports, performance monitoring, and improvement initiatives
• Willing to work on a shifting schedule
• Willing to work onsite in Cebu City

Mandatory Skills: Training
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Experience: 1-3 Years
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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.