Reports Quality Analyst Supervisor

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you’re invited to apply for this role.

Job Description

Are you ready to take your career to the next level? Now is an exciting time to join the Fluor team in the Philippines! Join us and enjoy the following!

Competitive salary | Various allowances | Time Off with Pay | Alternating Friday Off Week | Health and Life Insurance | Retirement Plan | Savings and Investment Plan | Employee Assistance Program | Overall Wellbeing Programs | Employee engagement activities | Participation to volunteer programs that impact our community | Membership to various Employee Resource Groups | Comprehensive Training Program | Mentoring Culture

This position delivers Human Resource services with specific responsibility for providing information to employees regarding policies and regulations; addressing a variety of issues and/or providing general support; maintaining records, files and databases of personnel actions, evaluations and assisting in ensuring conformance to all applicable Human Resources regulatory and program requirements. This position performs a wide range of duties within a framework set by the Human Resources department. This position assists in hiring procedures, implementation of talent development activities, compensation administrative duties and other assigned tasks and is typically responsible for the administration of two or more Human Resource disciplines

• Maintain thorough knowledge of personnel policies and procedures
• May function as a group participant on special Human Resource projects
• Perform routine and more complex human resources projects
• May interface with groups inside and outside the organization
• Input personnel/position changes and other information (e.g., salaries, locations, authorized access, etc.) into computerized databases
• Update and maintain various logs/reports
• Other duties as assigned
  
  

Basic Job Requirements

• With 5 - 20 total years of work experience
• Responsible for the day-to-day supervision of a group of Tier 1 and Tier 2 associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
• Responsible for workload balancing and workforce management at the start of day and submit mid-day and EOD reports to ensure completion of tasks within TAT (Turn-Around Time)
• Identifies and assess complex problems for area(s) of responsibility and createes solutions
• Creates talking points/analysis on Weekly Operational Reports and Business Reviews
• Interpret and analyze graphs, trends, capacity/staffing plans to come up with the best strategy to achieve the KPIs
• Coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly
• Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
• Manage the employment status of members and participate in the transfer, promotions or regularization of members, which is necessary before any such employee-movement is made
• Identify and address misconduct, policy and process violations of members
• Support and manage the program together with other Team Leaders and Managers
• Provide input into selecting, training, developing, and completing performance appraisal of members in accordance with the organization’s policies and applicable legal requirements
• Manage team members on their performance on a regular basis and write and deliver performance appraisal.
• Provide subject matter expertise in handling escalated customer emails or calls as needed
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities
  
  

Other Job Requirements

Preferred Qualifications

• Acts as a liaison between APAC leders and the US Reports Team counterparts assuming the role of the Regional Reporting Lead for APAC
• Accredited four (4) year degree or global equivalent in HR, Psychology, Education, Business, Industrial Relations, Finance, or related field, with significant experience in Human Resources
• Professional in Human Resources (PHR) certification, or applicable HR accreditation
• Demonstrated problem-solving skills of a complex nature
• Demonstrated ability to be discreet with confidential company and employee information
• Experience providing consultation to managers and HR staff
• Excellent written and oral communication skills
• Proficient computer and software skills to include the use of word processing, email, spreadsheets, and electronic presentations
• Broad knowledge of internal database applications for designated discipline
  
  

To Be Considered Candidates

Must be authorized to work in the country where the position is located.

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.

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