Process Analyst Xerox Asset Management

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB SUMMARY:

The Subject Matter Expert (SME) ensures operational excellence by serving as the process authority for assigned functions, with a central focus on training governance, quality management, and continuous improvement. The SME is accountable for maintaining and updating training frameworks and materials, ensuring alignment with ISO standards, process changes, and organizational requirements. While not primarily responsible for training delivery, the SME may be called upon to facilitate sessions when specialized expertise is required.

This role oversees document control, process standardization, and quality monitoring, including calibration of QA practices, incident management, and readiness for audits. The SME drives improvements through digitization, automation, and project management, ensuring that training and quality systems remain robust, compliant, and effective. Working closely with Managers, Operations Leaders, Trainers, Quality Assurance teams, Asset Coordinators, and the Xerox Process team, the SME provides governance, technical expertise, and operational support to embed quality and consistency across processes.

The position reports directly to the L1 Operations Manager.

KEY ROLES & RESPONSIBILITIES:

Subject Matter Expert

• Provide specialized knowledge and guidance on assigned processes.
• Act as a resource for operational teams, offering technical coaching and support on complex issues.
• Facilitate training sessions when specialized process expertise is required.
• Support process integrity by ensuring adherence to established standards and procedures.
• Provide specialized system expertise and guidance on integrations, ensuring smooth adoption and usage.
  
  

• Contribute to the maintenance and accuracy of process documentation.
• Support system changes, production readiness, and incident resolution in collaboration with operational teams.
• Partner with Process Analysts to identify and implement continuous improvement opportunities.
• Promote process standardization across teams to improve efficiency and consistency.
• Act as a system analyst to evaluate impacts of changes and support integration projects.
  
  

• Communication (verbal and written), interpersonal, problem-solving, and customer service skills – Minimum
• Negotiation and conflict management skills – Minimum
• Excellent team working skills and flexibility in approach to work – Minimum
• Ability to generate reports suitable for management presentation/audit – Minimum
• Good leadership and influence skills – Minimum
• Ability to engage socially with clients, partners, or account management teams – Minimum
• Ability to operate within a team and participate on conference calls – Minimum
• Eye for detail with high level of accuracy; data analysis of large datasets – Minimum
• Ability to follow processes precisely and execute commands with zero errors – Minimum
  
  

• BA/BS degree in Business Management, Engineering, Computer Science, IT or equivalent. Master’s degree in Business Administration a plus.
• Supervisory experience is preferred.
• A minimum of 2 years operational experience in data analysis/management and the delivery of operations through use of technology solutions including the use of Enterprise Resource Planning solutions.
• Experience with transactional operations execution to defined service level agreements and quality
• Knowledge and experience in finance, business and economics. The individual will be involved in client/stakeholder interactions.
• Background with asset management and billing processes
• Sound administrative skills.