Payroll Team Lead

About the job Payroll Team LeadBring your payroll leadership to the next level and guide a high-performing AU payroll team here at Smartsourcing!

Hi! Were Smartsourcing, and were looking for a full-time, on-site Payroll Team Lead to join our Cebu team! In this role, youll guide and support our Offshore Payroll Division to ensure high-quality service delivery, compliance with Australian payroll standards, and the growth and development of your team.

If youre passionate about leading people, optimizing processes, and fostering collaboration, this is your opportunity to shape a high-performing payroll team that drives real results.

Where? JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu 

About The Role

The Payroll Team Lead oversees the Cebu-based offshore payroll division, ensuring accurate and compliant processing of Australian payrolls while developing a motivated and high-performing team. Youll act as a bridge between Cebu and Melbourne operations maintaining alignment, collaboration, and exceptional client service standards.

Key Responsibilities

Team Leadership & Development

• Identify team training needs and implement targeted programs to enhance payroll knowledge and performance.
• Conduct regular 1:1s and team meetings to sustain engagement, track challenges, and support wellbeing.
• Coach and guide team members in professional communication and client service.
• Support recruitment, onboarding, and performance management of Cebu payroll team members.
• Deliver servant leadership that empowers the team to perform at their best while fostering collaboration and accountability.
• Actively participate in leadership and development programs to support growth and alignment with Smartsourcings values.
  
  

Payroll Operations & Quality Assurance

• Provide hands-on support and guidance on technical and payroll-related issues.
• Oversee the timely and accurate processing of payrolls, ensuring compliance with Australian legislation and client requirements.
• Conduct audits of processed payrolls to ensure accuracy and compliance.
• Provide close oversight of new or complex payroll projects to ensure successful setup and execution.
• Independently manage end-to-end payroll processing when needed.
• Ensure all monthly, annual, and ad hoc payroll tasks are proactively planned, tracked, and completed.
• Manage task reassignments to ensure continuity during absences.
• Oversee team inboxes, ensuring timely responses and issue resolution.
  
  

Collaboration & Communication

• Act as the main liaison between the Cebu and Melbourne teams to ensure seamless coordination.
• Guide the Cebu team in maintaining clear, professional communication with clients and internal teams.
• Hold regular meetings with the Melbourne outsourcing champion to align goals, address challenges, and share best practices.
  
  

Performance Monitoring & Reporting

• Monitor team capacity, workload, and productivity to optimize resource allocation.
• Prepare and present monthly performance reports with actionable insights.
• Drive continuous process improvement, efficiency, and accountability within the Cebu payroll operations.
• Identify automation opportunities and implement improvements to enhance service delivery.
  
  

Requirements

• Bachelors degree in Accounting, Finance, or a related field
• 5+ years of payroll experience, with at least 2 years in a leadership or supervisory capacity
• Strong understanding of Australian payroll legislation and compliance standards
• Proven experience managing offshore or shared service teams
• Excellent communication and interpersonal skills
• Strong organizational and analytical abilities
• Proficiency in payroll systems (e.g., KeyPay, Xero, or similar) and Microsoft Excel
• Demonstrated ability to lead, motivate, and develop team members
• A proactive problem-solver who thrives in a dynamic, collaborative environment
  
  

Benefits

Step Into The Smartsourcing Experience

Smartsourcing was created with one mission: to change lives. Were here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth-year running, weve been recognized as one of HR Asias Best Companies to Work For. This award isnt just a title its a testament to our commitment to making Smartsourcing an incredible place to build a career.

Why Youll Love Working Here

About

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. Thats why were all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Heres just a glimpse of what we offer:

• Weekends are yours (we respect your time off)
• 5-day Christmas Leave (unwrap real time off)
• ‍️ Healthcare from Day 1 for you and your family (because healthcare matters)
• Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• Night shift differential for evening schedules
• ️ Subsidized gym membership and sports wellness clubs (including hiking and free-diving!)
• Smartsourcing Exclusives (deals made just for you)
• Themed BFFs, monthly knockoffs, and summer parties
• ‍️ Community give-back programs and personal development workshops
  
  

Were not just another outsourcing company. Were building something that actually matters here a place where good work meets good culture.

Ready to take the next step in your payroll leadership career? Apply now and grow with Smartsourcing!

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