Outlet Supervisor

Department

F&B Casino Floor

Employee Type

Probationary

Job Responsibilities

• Supervise the day-to-day operations of food and beverage outlets across the casino floor.
• Assist with scheduling, training, and supervising servers, bartenders, and other food and beverage staff.
• Monitor quality of service and product to ensure guest satisfaction.
• Ensure compliance with health, safety, and hygiene regulations.
• Collaborate with kitchen and bar staff to coordinate food and beverage offerings.
• Handle guest complaints and special requests promptly and professionally.
• Maintain inventory control by monitoring stock levels and assisting with ordering supplies.
• Support management in achieving sales targets and controlling labor and operational costs.
• Conduct opening and closing duties, including shift reports and cash handling procedures.
• Uphold casino policies, procedures, and service standards at all times.
• Coach and mentor team members to enhance performance and growth.
  
  

• Ability to work flexible shifts, including nights, weekends, and holidays.
• Excellent communication and conflict resolution skills.
• Ability to work in a fast-paced, high-pressure environment.
• Basic computer skills (POS systems, MS Office).
• Ability to stand and walk for extended periods.
• Experience with cash drops, handling large volumes of transactions, and understanding casino audit procedures.
• Ability to energize teams during long or late-night shifts in a 24/7 environment.
• Awareness and sensitivity to the diverse clientele common in casino environments.
• Ability to think quickly and solve problems in a dynamic, sometimes chaotic setting.
• Understanding of casino security protocols and when to discreetly involve surveillance or security teams.
• Ability to engage VIP guests and high rollers, providing personalized and discreet service.
• Knows other languages like Chinese, Japanese and Korean is an advantage.