OTC Program Manager

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Program Manager leads cross functional programs that drive operational effectiveness, transformation, and process improvement across the organization. This role partners with Operations leadership and support teams to deliver high impact initiatives that improve service levels, optimize processes, and align with organizational strategy. You will play a key role in connecting teams, driving execution, and enabling long term operational excellence.

Why Join This Team:

• Work on high impact programs that influence core business operations and strategy
• Collaborate across diverse teams including Operations, Analytics, IT, and Compliance
• Contribute to transformation initiatives that improve customer experience and service delivery
• Gain exposure to leadership and strategic decision making
• Be part of a team focused on continuous improvement and operational excellence
  
  

• Lead the development and execution of cross functional programs aligned to business strategy
• Drive process improvement and transformation initiatives across operational teams
• Partner with support functions to resolve challenges and enhance operational effectiveness
• Monitor performance, identify risks, and implement mitigation plans
• Communicate program progress, insights, and outcomes to leadership stakeholders
  
  

• Bachelor’s degree
• Experience leading cross functional initiatives and teams
• Strong analytical thinking and structured problem-solving skills
• Effective communication skills with the ability to present to multiple levels of the organization
• Familiarity with process improvement methodologies such as Lean or Six Sigma
  
  

• Opportunities to lead strategic initiatives with measurable business impact
• Collaboration with experienced leaders and cross functional teams
• Exposure to operational and transformation best practices
• Access to tools and resources that support data driven decision making
• A dynamic environment that supports growth, learning, and adaptability