OTC Process Analyst

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Overview:

Are you passionate about driving operational excellence and supporting cross-functional teams through strategic initiatives? As a COE Process Analyst, you’ll be at the forefront of delivering impactful projects, optimizing business processes, and championing digital transformation. This is your chance to make a meaningful impact in a high-visibility role that supports key decision-makers and enhances service delivery.

Why Join This Team?

• Competitive compensation and annual performance bonus
• Flexible work arrangements including remote and hybrid schedules
• Exposure to global operations and cross-functional collaboration
• Opportunities for professional development and certifications
• Inclusive and people-first culture with strong support for career growth
  
  

• Lead and deliver programs/projects from initiation through completion, ensuring alignment with goals, schedule, and budget
• Own and monitor operational metrics, scorecards, and performance reports for various COEs
• Partner with IT and business analysts to ensure clear technical requirements and support cross-functional collaboration
• Facilitate process improvement workshops, training, and documentation of business workflows
• Develop and support automation and digital transformation initiatives across O2C/Billing operations
  
  

• Bachelor’s degree
• 3-5 years of experience in Project Management
• Preferred; certifications in Lean Six Sigma or Project Management are a plus
• Advanced proficiency in Microsoft Excel (e.g., pivot tables, formulas) and strong documentation skills
• Strong analytical capabilities, including metric tracking, scorecard reporting, and variance analysis
• Proven ability to lead cross-functional initiatives and drive operational improvements
• Excellent communication and stakeholder management skills, including clear presentation and facilitation experience
  
  

• Comprehensive onboarding and training programs
• Ongoing career development and mentorship opportunities
• Tools and resources to support a flexible and efficient work environment
• Collaboration with experienced professionals in a dynamic team
• Opportunity to impact high-priority initiatives and business performance
  
  

• Must be able to support North America time zones and US holidays
• Flexibility in working hours may be required based on business needs
• Comfortable navigating matrixed environments and resource challenges