OTC Order Management Specialist

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Overview:

The Order Management Specialist is responsible for accurately entering and processing customer orders, ensuring data accuracy and supporting a smooth order-to-cash process. This role works closely with Sales, Logistics, Customer Service, and in-country teams to meet daily, weekly, and monthly targets for order management activities.

Primary Responsibilities:

• Manage designated workflow effectively to achieve SLA and targets.
• Input and process orders and returns with 100% accuracy.
• Review and validate orders for completeness, pricing accuracy, and required documentation.
• Maintain and update customer details, order notes, billing/shipping information; generate basic reports as needed.
• Serve as a primary point of contact for order-related inquiries.
• Ensure compliance with work instructions and corporate guidelines encompassing ethical and financial rules.
• Support implementation and maintenance of robotic process automation.
  
  

• Accurate and timely order processing.
• Compliance with audit and documentation standards.
• Achievement of SLA and order management targets.
  
  

• Strong attention to detail and quality orientation.
• Good communication and multitasking skills.
• Familiarity with SAP or other CRM/ERP systems.
• Ability to work independently and as part of a team.
• Adaptable to a changing environment and flexible regarding working patterns.
  
  

• Proactive and Empowered
• Thinks ahead and anticipates actions
• Self-motivated to enhance and simplify programs, processes, and experiences
• Take actions based on observed needs without waiting for direction
  
  

• Moves with speed and urgency to actively address the needs of the business
• Innovates to do things differently, more simply and effectively
• Pivots quickly to address unanticipated obstacles
  
  

• Accepts responsibility for decisions and actions
• Acknowledges and learns from experience
  
  

• Inclusive of others to reach the best solution
• Shares information and success with others
• Expands understanding by seeking others perspectives
  
  

• Moves decisively to solve customer and business challenges
• Acts with passion and conviction in interactions with customers, partners, and colleagues
  
  

• Bachelors degree in business or related field (preferred).
• 1-3 years in order entry or customer service.