OTC Order Management Analyst

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

The Order Management Analyst plays a critical role in ensuring customer orders are processed accurately, efficiently, and in compliance with internal controls across the end-to-end Order-to-Cash (OTC) lifecycle. This role partners closely with Sales, Supply Chain, Finance, and Logistics to resolve order discrepancies, support timely fulfillment and billing, and enhance the overall customer experience. The position also contributes to continuous improvement initiatives that strengthen operational performance and data integrity.

Why Join This Team

• Competitive compensation and comprehensive benefits
• Flexible work arrangements supporting work-life balance
• Exposure to cross-functional, global operations
• Opportunities for professional growth and skill development
• Inclusive culture focused on collaboration, learning, and belonging
  
  

• Process, validate, and maintain customer orders accurately and within defined service levels
• Execute order updates including pricing validation, product mapping, and delivery modifications
• Partner with Sales, Supply Chain, Finance, and Logistics to resolve order issues and data discrepancies
• Monitor order flows, identify risks or bottlenecks, and escalate as needed to protect service and revenue
• Support continuous improvement initiatives to reduce defects, rework, and operational delays
  
  

• Bachelor’s degree in Business, Supply Chain, Finance, Operations, or equivalent experience
• 2–4 years of experience in Order Management, OTC operations, Customer Service, or related roles
• Proficiency with ERP systems (e.g., SAP, Oracle, APEX) and Microsoft Excel
• Strong analytical, problem-solving, and attention-to-detail skills
• Effective communication skills with the ability to collaborate across teams
  
  

• Structured onboarding and role-specific training
• Ongoing coaching and development opportunities
• Clear performance expectations and feedback
• Exposure to process improvement and transformation initiatives
• Supportive team environment focused on shared success
  
  

• Supports North America business hours and holidays
• Handles complex order scenarios and escalations with a high level of ownership
• Operates in a fast-paced environment requiring adaptability and sound judgment
• Contributes to audit readiness, compliance, and governance standards
• May support or mentor less experienced team members