OTC Operations Manager

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

JOB PURPOSE/MISSION/SUMMARY:

The Operations Manager is responsible for leading and optimizing the daily operations of assigned business units. This role ensures operational excellence, drives continuous improvement, and fosters a high-performance culture aligned with strategic objectives. The Operations Manager leverages data-driven decision-making, digital tools, and agile methodologies to enhance productivity, customer satisfaction, and cost efficiency.

KEY ROLES & RESPONSIBILITIES:

• Culture & Environment: Foster an inclusive, collaborative, and psychologically safe work environment that promotes innovation, well-being, and team engagement.
• Governance & Compliance: Ensure adherence to organizational policies, regulatory requirements, and ethical standards.
• Performance Enablement: Implement modern performance management practices including real-time feedback, coaching, and development planning.
• Operational Excellence: Utilize practical problem-solving methodology, automation, and process improvement tools to streamline workflows and eliminate inefficiencies.
• Strategic Leadership: Translate strategic goals into actionable plans. Lead transformation initiatives and change management efforts.
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Ensure transparent communication and alignment across teams.
• Financial Stewardship: Monitor and manage budgets, forecast resource needs, and identify cost-saving opportunities.
• Talent Development: Lead recruitment, onboarding, and upskilling initiatives. Champion employee growth through mentoring and career pathing.
• Digital Fluency: Advocate for and implement digital solutions to enhance operational capabilities and customer experience.
• Other Duties: Perform additional responsibilities as required to support business continuity and growth.
  
  

• Continuous Learning & Growth Mindset
• Systems Thinking & Strategic Agility
• Customer Centricity & Experience Design
• People Leadership & Emotional Intelligence
• Innovation & Change Leadership
• Data Literacy & Analytical Thinking
• Collaboration & Cross-functional Teaming
• Project & Program Management
• Digital Transformation & Automation Awareness
• Risk Management & Decision-Making
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Behavior
• Proactive and Empowered
• Thinks ahead and anticipates actions
• Self-motivated to enhance and simplify programs, processes, and experiences
• Take actions based on observed needs without waiting for direction
• Creative
• Moves with speed and urgency to actively address the needs of the business
• Innovates to do things differently, more simply and effectively
• Pivots quickly to address unanticipated obstacles
• Accountable
• Accepts responsibility for decisions and actions
• Acknowledges and learns from experience
• Collaborative
• Inclusive of others to reach the best solution
• Shares information and success with others
• Expands understanding by seeking other perspectives
• Customer-focused
• Moves decisively to solve customer and business challenges
• Acts with passion and conviction in interactions with customers, partners, and colleagues
  

• Bachelors degree in any Business-related course, Operations Management, or related field
• Minimum 2 years of leadership experience in a shared services or IT-enabled environment
• Certifications in Lean Six Sigma, Agile, or Project Management are a plus