OTC Operations Manager

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

JOB PURPOSE/MISSION/SUMMARY:

The Operations Manager is responsible for leading and optimizing the daily operations of assigned business units. This role ensures operational excellence, drives continuous improvement, and fosters a high-performance culture aligned with strategic objectives. The Operations Manager leverages data-driven decision-making, digital tools, and agile methodologies to enhance productivity, customer satisfaction, and cost efficiency.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS:

Key Responsibilities

Culture & Environment: Foster an inclusive, collaborative, and psychologically safe work environment that promotes innovation, well-being, and team engagement.

Governance & Compliance: Ensure adherence to organizational policies, regulatory requirements, and ethical standards.

Performance Enablement: Implement modern performance management practices including real-time feedback, coaching, and development planning.

Operational Excellence: Utilize practical problem-solving methodology, automation, and process improvement tools to streamline workflows and eliminate inefficiencies.

Strategic Leadership: Translate strategic goals into actionable plans. Lead transformation initiatives and change management efforts.

Stakeholder Engagement: Build strong relationships with internal and external stakeholders. Ensure transparent communication and alignment across teams.

Financial Stewardship: Monitor and manage budgets, forecast resource needs, and identify cost-saving opportunities.

Talent Development: Lead recruitment, onboarding, and upskilling initiatives. Champion employee growth through mentoring and career pathing.

Digital Fluency: Advocate for and implement digital solutions to enhance operational capabilities and customer experience.

Other Duties: Perform additional responsibilities as required to support business continuity and growth.

COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES:

Skills / Competencies

Continuous Learning & Growth Mindset

Systems Thinking & Strategic Agility

Customer Centricity & Experience Design

People Leadership & Emotional Intelligence

Innovation & Change Leadership

Data Literacy & Analytical Thinking

Collaboration & Cross-functional Teaming

Project & Program Management

Digital Transformation & Automation Awareness

Risk Management & Decision-Making

Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Behavior?

Proactive and Empowered

Thinks ahead and anticipates actions

Self-motivated to enhance and simplify programs, processes, and experiences

Take actions based on observed needs without waiting for direction

Creative

Moves with speed and urgency to actively address the needs of the business

Innovates to do things differently, more simply and effectively

Pivots quickly to address unanticipated obstacles

Accountable

Accepts responsibility for decisions and actions

Acknowledges and learns from experience

Collaborative

Inclusive of others to reach the best solution

Shares information and success with others

Expands understanding by seeking others perspectives

Customer-focused

Moves decisively to solve customer and business challenges

Acts with passion and conviction in interactions with customers, partners, and colleagues

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

Bachelor’s degree in any Business-related course, Operations Management, or related field

Minimum 2 years of leadership experience in a shared services or IT-enabled environment

Certifications in Lean Six Sigma, Agile, or Project Management are a plus