OTC Customer Billing Manager

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Customer Billing Manager leads post-invoice billing activities for a designated portfolio of accounts, ensuring billing accuracy, contractual compliance, and a positive customer experience. This role partners cross-functionally across the Billing-to-Cash lifecycle to interpret contract terms, resolve complex billing matters, and prevent recurring defects. Through strong analytical capability and stakeholder collaboration, this position supports cash flow optimization, operational excellence, and customer retention.

Why Join This Team? / What’s in It for You:

• Competitive compensation and performance-based incentives
• Flexible work arrangements (hybrid model)
• Comprehensive health, wellness, and retirement benefits
• Professional development and career growth opportunities
• Inclusive culture focused on Diversity, Inclusion & Belonging
  
  

• Manage post-invoice administration and billing accuracy for assigned accounts
• Partner with Sales, Delivery, Operations, and Collections to validate billing requirements
• Support new business billing setup, first-invoice reviews, and special processing requirements
• Resolve complex billing inquiries and escalations while reducing defects and DSO
• Ensure compliance with contractual terms, regulatory standards, and internal controls
  
  

• Experience in billing, accounts receivable, or order-to-cash operations (corporate or financial setting preferred)
• Ability to interpret contractual terms and apply sound business judgment
• Strong analytical skills with proficiency in Microsoft Office and billing systems
• Effective communication skills with the ability to engage diverse stakeholders
• Bachelor’s degree or equivalent combination of education and relevant experience
  
  

• Structured onboarding and role-specific training
• Clear performance expectations and measurable goals
• Cross-functional collaboration within a global organization
• Access to tools and reporting systems that enable operational excellence
• Opportunities to grow within Finance, Operations, and Shared Services