OTC Customer Billing Manager

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview

The Collections Supervisor plays a key role in ensuring timely recovery of overdue payments while supporting fair, consistent, and customer-focused credit and collection practices. This role oversees delinquent account activity and supervises the secure collection of coins and currency from parking meters and toll pay stations. The position contributes to operational efficiency, regulatory compliance, and service excellence.

Why Join This Team

• Competitive compensation and benefits
• A collaborative, respectful, and inclusive work environment
• Opportunities to contribute to operational improvements and best practices
• Support for professional development and skill growth
• A role with visible impact on business outcomes and customer experience
  
  

• Manage the collections process for delinquent accounts, including reviewing overdue balances and establishing repayment arrangements
• Negotiate and approve payment plans and make adjustments to customer claims when appropriate
• Refer accounts to external collection agencies or recommend legal action in alignment with policy
• Analyze and prepare credit and collections status reports while maintaining accurate delinquency records
• Supervise the secure collection and handling of coins and currency from parking meters and toll pay stations
  
  

• Experience in credit, collections, or a related financial operations role
• Working knowledge of collection practices, procedures, and compliance standards
• Ability to prioritize work, coordinate activities, and support day-to-day operational needs
• Strong analytical, communication, and problem-solving skills
• A Bachelors degree, or equivalent combination of education and relevant business experience
  
  

• Clear policies, procedures, and guidance to support effective decision-making
• Ongoing training and knowledge-sharing opportunities
• Supportive leadership and structured oversight
• Exposure to cross-functional collaboration
• Opportunities to expand skills and progress within the organization