OTC Channels Analyst

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Channels Analyst plays a key role in the Order-to-Cash (O2C) lifecycle, supporting accurate billing, collections, cash application, and order management processes. This position helps ensure revenue accuracy, timely cash flow, and compliance with internal controls and accounting standards.

Working closely with customers and cross-functional partners, the analyst resolves billing inquiries, supports dispute resolution, and identifies opportunities to improve process efficiency and reduce defects.

Why Join This Team?

• Competitive compensation and performance incentives
• Flexible work arrangements that support work-life balance
• 401(k)/RRSP matching (where applicable)
• Professional development and career mobility opportunities
• Inclusive culture grounded in Diversity, Inclusion & Belonging
  
  

• Execute end-to-end billing processes including invoice generation, validation, and error correction
• Perform order management activities such as account setup, adjustments, and credit hold coordination
• Apply payments (ACH, check, wire) and maintain accurate AR records
• Conduct collections outreach, resolve disputes, and recommend risk mitigation actions
• Partner cross-functionally to resolve defects, ensure billing timeliness, and prevent recurrence
  
  

• Strong analytical and problem-solving skills with high attention to detail
• Ability to interpret contracts, pricing terms, and billing requirements
• Proficiency in ERP systems (Oracle preferred) and advanced Excel capabilities
• Clear and professional communication skills across customer and internal stakeholders
• Ability to manage priorities independently in a dynamic, fast-paced environment
  
  

• Accurate, timely invoices and receivables aligned to SLA and compliance standards
• Improved cash flow through effective collections and dispute resolution
• Clean, reconciled account records supporting financial reporting accuracy
• Reduced billing defects and escalations across the O2C cycle
• Audit-ready documentation and adherence to tax and corporate policies
  
  

• Enhance customer experience through proactive billing and payment support
• Protect revenue and reduce DSO through disciplined collections practices
• Strengthen cross-functional alignment across Sales, Billing, AR, and Operations
• Identify workflow improvements that increase efficiency and reduce risk
• Maintain compliance and audit readiness through accurate documentation
  
  

• Bachelor’s degree in Accounting, Finance, Business, or equivalent practical experience
• 3–5 years of hands-on experience in Billing, AR/Collections, Cash Application, or Order Management
• Experience working within ERP systems (Oracle preferred)
• Advanced Excel skills (pivot tables, lookups, reconciliations)
• Familiarity with audit, tax, and financial control processes
  
  

• Structured onboarding and process training
• Clear documentation and defined SLAs
• Ongoing development and cross-functional exposure
• Opportunities for advancement within GBS and Finance
• Supportive team environment that values diverse perspectives
  
  

• Supports U.S. time zones and peak business cycles (month/quarter-end)
• Requires collaboration across Billing COE, Collections, Order Management, Sales, and Finance
• Expected to manage priorities effectively with minimal supervision
• May require schedule flexibility during high-volume periods"