Order Management Manager

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Overview:

The Order Management Manager provides strategic and people leadership across global Order Management teams, ensuring accurate order entry, effective customer communication, and on-time delivery. This role drives operational excellence, harmonizes processes across regions, and leads continuous improvement initiatives that enhance customer experience and business outcomes.

Why Join This Team:

• Competitive compensation and performance-based incentives
• Flexible work environment with global exposure
• Opportunities to lead transformation and process innovation
• Career development, coaching, and leadership growth
• Inclusive culture focused on collaboration and belonging
  
  

• Lead and develop global Order Management teams to deliver timely, accurate order fulfillment
• Ensure effective internal and external customer communication throughout the order lifecycle
• Drive process harmonization and continuous improvement across regions
• Define, monitor, and improve KPIs to enhance service levels and financial performance
• Partner cross-functionally to support change management and operational priorities
  
  

• Bachelor’s degree or equivalent experience; MBA preferred
• 3–5+ years of people management experience, ideally in supply chain, shared services, or BPO environments
• Demonstrated success in change management and team development
• Strong process orientation with continuous improvement mindset
• Experience working in ERP-enabled environments
  
  

• Experience in logistics or supply chain operations
• Lean / Six Sigma project leadership
• APICS CSCP or CPIM certification
• Ability to work across time zones and travel internationally as needed
  
  

• Structured onboarding and training programs
• Ongoing coaching and leadership development
• Exposure to global stakeholders and best practices
• Clear performance goals aligned to business impact
• Supportive, inclusive, and collaborative work culture