Order Desk Specialist

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Job Summary:

The Order Desk Specialist is responsible for supporting purchase order processing and ensuring accurate, timely execution of order-related activities for distribution and sales operations. This role involves managing system updates, resolving escalations, supporting internal and factory outlet orders, and serving as a subject matter expert (SME) for Order Desk processes. The position requires strong analytical skills, attention to detail, and the ability to collaborate effectively within a fast-paced, multicultural environment.

Key Responsibilities:

• Support and process purchase orders for distribution
• Update and maintain order records in EMP
• Process order cancellations using Oracle and EMP systems
• Manage first-level escalations and resolve order-related issues
• Process internal orders and support factory outlet sales purchase orders
• Assign RMAs and SMEs and process DEMO EVAL requests
• Add or remove inventory in alignment with quarterly sales requirements
• Report warranty enablement for DEMO EVAL units
• Analyze, troubleshoot, and resolve EDI error reports
• Conduct audits and support QA initiatives for weekly, monthly, and quarterly reporting
• Contribute to training development and provide ongoing feedback to team members
• Act as a subject matter expert for Order Desk Specialist processes and best practices
  
  

• Strong problem-solving and analytical capabilities
• Clear, concise, and effective written communication skills
• High level of accuracy and attention to detail
• Excellent organizational and time management skills
• Ability to manage multiple priorities simultaneously
• Capable of working independently with minimal supervision
• Collaborative, positive, and team-oriented mindset
• Proficiency in enterprise systems (Oracle, Salesforce, EMP)
• Financial and reporting literacy, including Excel and Oracle-based reporting
• Strong understanding of order desk processes and product knowledge, with familiarity with Xerox products preferred
  
  

• Bachelor’s degree in Business Administration or a related field
• Preferred experience in IT and/or Finance
• Proven experience working in a multicultural, collaborative environment
• Minimum of two (2) years of relevant hands-on experience