Job Description
We are excited to announce Massive Hiring for Customer Support Agents as part of our GRAND JOB FAIR 2026. This is a fantastic opportunity to join TORCH Solutions in a full-time position based in Cebu, Central Visayas. As a Customer Support Agent, you will be the vital link between our company and our valued clients, providing outstanding support and resolving customer inquiries with professionalism and efficiency. This role is integral to our commitment to delivering exceptional customer experiences and maintaining our reputation for service excellence.
What you'll be doing
Handling inbound and outbound customer calls in a professional and courteous manner
Addressing customer inquiries, concerns and complaints with empathy and efficiency
Providing Accurate Information About Products, Services And Company Policies
Resolving customer issues on the first contact whenever possible
Documenting customer interactions and maintaining detailed records in the system
Following established protocols and quality standards to ensure consistency in service delivery
Collaborating with team members and supervisors to address complex or escalated issues
Meeting or exceeding performance targets including call handling time, customer satisfaction ratings and first-call resolution rates
Identifying opportunities to upsell or cross-sell products and services where appropriate
Participating in ongoing training and development programmes to enhance skills and product knowledge
What we're looking for
High school diploma or equivalent qualification at minimum
Excellent verbal and written communication skills in English
Strong listening and problem-solving abilities with a customer-first mindset
Ability to handle multiple calls and manage time effectively in a fast-paced environment
Patience, professionalism and emotional intelligence when dealing with customers
Basic computer literacy and comfort with learning new systems and software
Reliable attendance and punctuality
Prior customer service or call centre experience is preferred but not essential
A positive attitude and willingness to go the extra mile for customer satisfaction
Perks and Benefits
Up to ₱70,000 monthly earning (includes night differential, account incentives, allowance)
Up to ₱20,000 sign-on bonus
Free food onsite
Exciting raffle prizes, including an iPad, chocolates, vouchers, rice packs, and microwave
5 sacks of rice for passed FI candidates
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Cebu Central Visayas |
| Company Website: | https://www.talentoutsourcingchannel.com/ | Job Function: | Customer Service |
| Company Industry/ Sector: |
Human Resources Services | ||
What We Offer
About the Company
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Job Snapshot
