Manager Treasury - Inbound Payments Operations

JOB_POSTING-3-78521-1

Job Description

Company Overview:

Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

Organizational Overview

Treasury team priority is to ensure the business has the money it needs to manage its day-to-day business operations, while also helping develop its long-term financial strategy. Payment Services team is a part of treasury operations, where we have two main processes i.e Day 1& Day 2 Exception Process. In a Day 2 we have sub process like Payment Suspense, Payment Research, Payment Returns, Bank Advice &Vision Plus. Payment Services team mainly involves in the clearance of an invalid transaction within a given frame time

Role Summary/Purpose

This position is based in Philippines and will provide support to the Day 2 Inbound Payments Manager, who is responsible for the timely and accurate processing of returned payments, bank advices (including encoding errors and miscellaneous bank adjustments), payment suspense, and payment research items across various Synchrony servicing systems. The role involves transitioning new work from the Onshore team, supporting the implementation of key client and business initiatives, and driving process improvement efforts related to inbound payment processes. The incumbent will also focus on identifying process gaps and performing root cause analysis to address and resolve these issues. Initially, this role will function as an individual contributor position, with the potential to take on team management responsibilities in the future.

Key Responsibilities

• Understand end-to-end payment services, including transaction flows, payment channels, key systems, and their impact on GL and reconciliation.
• Accurately process monetary transactions within servicing or proprietary banking systems meeting CTQ standards.
• Participate in trailing activities related to De-conversions and Conversions.
• Support reconciliation processes as needed.
• Contribute to process improvement projects in Payment Services and general accounting functions.
• Maintain accounting clearing and charge-off standards for uncleared items.
• Complete assigned journal entries accurately and on time.
• Document process flows, procedures, and create job aids.
• Communicate unusual exceptions, delays, or mis-posted items to managers and associates.
• Assist in preparing dashboards by providing relevant process metrics.
• Perform additional duties and special projects as assigned.
• Support team oversight and, when applicable, monitor work and provide feedback to drive performance improvements.
  
  

• Bachelor’s degree in any discipline
• Minimum 3 years of working experience on FDR, Workstation & IMS
• Experience in FDR & Receivable Systems
• Prior experience in Payments within Synchrony Financial
• Should have hands on experience in MS Office (Excel, Power Point, Word etc.)
• Excellent communication skills – both oral and written.
• Ability to manage multiple & varied priorities
  
  

• Proficient in Synchrony Financial systems (Oracle GL, OFDW) and TRECS reconciliation system,
• Hands-on experience in Payment Returns/Research, Suspense Payments, and Bank Advice.
• Strong analytical, problem-solving, and attention to detail skills, with the ability to work effectively in a dynamic environment.
• Skilled in MS Office, with excellent organizational, follow-up, and communication abilities (oral and written).
• Demonstrated interpersonal and relationship-building skills, coupled with a commitment to quality and customer service.
• Capable of leading small projects to successful completion.
  
  

• Understand the criteria or mandatory skills required for the role, before applying
• Inform your manager and HRM before applying for any role on Workday
• Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.