Manager KYC And Customer Due Diligence

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Role Summary:

The Manager, KYC & Customer Due Diligence (CDD) leads a team of analysts responsible for executing global AML/KYC compliance activities, including customer due diligence, risk assessments, and sanctions screening. This role serves as the primary escalation point for high-risk cases and ensures quality, efficiency, and regulatory compliance across jurisdiction

Key Responsibilities:

• Lead and manage a team of KYC/CDD Analysts
• Oversee customer onboarding, due diligence, and ongoing monitoring
• Review and approve risk ratings and high-risk cases
• Act as escalation point for complex AML/KYC issues
• Ensure compliance with global regulations (BSA/AML, EU, UK)
• Drive process improvements, quality assurance, and operational efficiency
• Partner with Legal, Compliance, and business teams
  
  

• 3–7 years of experience in AML, KYC, CDD, or financial crime compliance
• Proven leadership or team management experience
• Strong knowledge of AML/KYC regulations and risk frameworks
• Strong problem-solving and decision-making skills
  
  

• CAMS, ICA, or similar certifications
• Experience with sanctions screening, SARs, or audits
• Experience in global or multinational environments
  
  

• Strong leader with a hands-on, execution mindset
• Ability to manage high-risk escalations and drive decisions
• Process improvement and change management mindset
• Ability to thrive in a fast-paced, high-pressure environment
  
  

• Hybrid work setup
• Mid-shift schedule