L1 Wintel Support Engineer

Work Schedule

Rotational (24/7 Operations)

Work Location:

Cebu IT Park or Paseo, Makati

Job Summary

We are looking for an L1 IT Support Engineer to support a critical enterprise IT environment. This role focuses on daily operations across:

Wintel (Windows Server, Active Directory)

Data Center operations (remote monitoring & coordination)

Backup systems (monitoring and troubleshooting)

Job Responsibilities

Work in a 24/7 support model (Shift Rotation).

Support operations aligned with customer business hours in

CET time zone .

Provide remote support for Windows Server, Active Directory, and end-user systems.

Monitor infrastructure (Server and Storage).

Perform initial troubleshooting and execute operational tasks based on SOP.

Monitor and troubleshoot backup jobs; perform restore tasks when required.

Handle incidents and elevate issues to L2 / L3 / vendors when needed.

Join incident calls when required (international environment).

Update tickets, handover notes, and operational documents clearly (in English).

Work closely with internal teams, onsite teams, and vendors to support issue resolution.

Job Qualifications

Must Have Skill(s):

Comfortable with troubleshooting and working in a remote operations environment.

Possesses at least 1 year of experience of the following areas:

Wintel (Software Application)

• Windows Server (2016/2019/2022)
• Active Directory (user, group, basic GPO, permissions)
  
  

Basic Networking

TCP/IP, DNS, DHCP

Backup

Veeam (or equivalent tools)

Data Center Fundamentals

Understanding of server, storage, virtualization concepts

Ability to analyze alerts and coordinate remote troubleshooting

Good To Have Skill(s)

Experience with

ITSM tools (ServiceNow or equivalent)

Experience with

monitoring tools

(Zabbix, SolarWinds, PRTG, etc.)

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