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Junior Team Lead- Cebu

Talentmate

Philippines

19th December 2025

2512-18702-981

Job Description

Job Description:

Interpret day-to-day business objectives and prepare/execute operational practices/work programs

Ensure proper communications and execution of processes by team

Review all incoming work for clarity, provide clear work directions, e.g., receive requests for assistance from the field, determine level of assistance required and respond appropriately

May perform data entry or other client related tasks in various systems, as required

Demonstrate expert knowledge of processes and related systems to effectively perform responsibilities

May make decisions about the day-to-day operation of the group, including management of work assignments and information between shifts as well as approach regarding workload, equipment, staffing, and scheduling. Includes adjusting work hours as necessary to meet deadlines, e.g., overtime, evening and weekend hours

Manage workloads to ensure even distribution of responsibilities and provide development opportunities, when available, with assistance from supervisor or workforce planner

May perform and/or ensure completion of quality review check on outgoing work (e.g., proof data entry, correspondence, and other tasks) within immediate team to ensure quality, accuracy, and consistency

Ensure that all the client responsibilities occur in accordance with the statement of work and service level agreement with client(s)

Act as subject matter expert for team members, peers and/or clients as assigned

May act as a point of contact for senior client representatives

Anticipate, identify, and assess complex issues/problems Develop and implement a corresponding plan of action to bring the situation to resolution. Communicate changes to supervisor and assist other team leads with resolutions, as needed

Identify, document, and review opportunities for team improvement in procedures/processes/standards to gain cost-effectiveness and efficiency; execute implementation of improvements

JOB QUALIFICATIONS:

Bachelors degree graduate. Undergraduates with relevant work experience are welcome to apply

With at least 3 years of relevant work experience

With at least 1 year supervisory experience

Knowledgeable in Microsoft applications

Comfortable with handing the end to end customer journey, including having multiple skills to handle various types of customer queries, intents, and complexities

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Cebu Central Visayas
Company Website:	https://www.accenture.com/ph-en	Job Function:	General Management
Company Industry/ Sector:	Software Development

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