IT Support Specialist

Department: Operations & Systems MANAGEMENT

Location: Cebu City

Category: Internal

Job Type: Full Time

Line Manager / Supervisor: Operations & Systems Management Manager

Key Relationships: IT Team, All Departments

Job Description

• Provide technical support to internal teams and employees for hardware, software, and network-related issues.
• Troubleshoot and resolve technical problems in a timely manner, ensuring minimal downtime.
• Set up and configure new devices, systems, and software applications.
• Assist with the installation, maintenance, and upgrades of IT infrastructure (servers, workstations, and networking equipment).
• Manage and maintain software licenses, user accounts, and access permissions.
• Ensure the company’s data security by monitoring and implementing best practices in IT security.
• Support IT projects, including system migrations, updates, and new technology implementation.
• Document IT processes, technical issues, and solutions to create a knowledge base for future reference.
• Assist with training and educating employees on basic IT tools, software, and best practices.
• Provide after-hours support as needed for urgent issues or system maintenance.
  
  

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• At least 1–2 years of experience in IT support or a related role.
• Knowledge of operating systems (Windows, macOS), office productivity software, and networking protocols.
• Familiarity with hardware troubleshooting, server administration, and network configuration.
• Strong problem-solving skills and ability to prioritize tasks.
• Excellent communication skills and a customer-oriented mindset.
• Ability to work independently and as part of a team.
• Certifications like CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are a plus.
• Ability to maintain confidentiality and adhere to IT security standards.