IT Business Analyst

Department

Project Management

Employee Type

Probationary

Job Responsibilities

• Lead the end-to-end requirements lifecycle—from stakeholder engagement and elicitation to documentation, validation, and sign-off—ensuring alignment with gaming regulatory compliance (e.g., PAGCOR, GLI standards).
• Analyze and map complex workflows across gaming, cage and count, hotel, and loyalty systems to ensure process integrity and business continuity.
• Develop and maintain detailed Functional Requirement Documents (FRD), Business Requirement Documents (BRD), and interface specs., Flow Diagrams, and UMLs.
• Interface with vendor and internal development teams to define integration touchpoints (e.g., real-time APIs, ETLs, data feeds) between 3rd-party systems (e.g., IGT, Oracle Hospitality, SAP).
• Conduct detailed gap analyses and impact assessments across new implementations and system upgrades.
• Support audit and compliance reviews by providing traceability artifacts, testing evidence, and system behavior documentation/technical documentation.
  
  

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• At least 2 years of Business Analyst experience, with minimum 2 years in the Integrated Resorts or Casino Gaming sector.
• Strong understanding of Casino Management Systems (CMS), Loyalty & Rewards, Payment Gateways, and other relevant systems in Integrated Resorts and Gaming.
• Proven experience in requirements engineering, process modeling, and basic QA methodologies in regulated environments.
• Proficient in tools such as JIRA, Confluence, Postman, SQL Management Studio, and visual collaboration and design tools (e.g. Figma, Lucid Chart, Draw.IO).
• Basic hands-on experience with SQL (queries, joins, data validation) is a plus but not mandatory.
• Familiarity with GLI standards, gaming audits, or government-mandated reporting (e.g., AML/KYC, jackpot tax, transaction logging).
• Experience working with international vendors and coordinating across cross-functional teams. Preferred Certifications but not required:
• IIBA CBAP/CCBA or ISTQB Certified Test Foundation Level Certification
• ITIL Foundation or PMP (advantageous but not mandatory)