Housekeeping Coordinator NUSTAR

Department

Housekeeping Ops

Employee Type

Probationary

Job Responsibilities

• The Housekeeping Coordinator provides administrative and operational support to the Housekeeping Department. This role serves as the communication hub between housekeeping, front office, engineering, and other departments to ensure smooth daily operations, accurate records, and efficient handling of guest requests.
• Operational Support: Coordinate daily housekeeping activities, including room assignments, special requests, and VIP requirements. Maintain effective communication between the housekeeping team, front desk, and engineering for timely handling of room status, maintenance requests, and guest concerns. Update and monitor room status in the Property Management System (PMS). Record and relay guest requests (extra amenities, special services, etc.) to room attendants and supervisors.
• Administrative Tasks: Prepare and update daily housekeeping reports (room discrepancy, expected arrivals, departures, and special requests and other reports as required). Submit Housekeeping Day-end reports (Productivity reports, Loss and Breakages and other reports as required). Assist in maintaining inventory records of linens, amenities, and housekeeping supplies. Assist in preparing purchase requisitions and monitoring stock levels. Assist in maintaining files, records, and documentation related to housekeeping operations.
• Quality & Compliance: Monitor lost and found records, ensuring proper tagging, safekeeping, and guest communication. Assist in ensuring compliance with hotel policies, cleanliness standards, and safety procedures. Support in scheduling deep cleaning, pest control, and special projects as directed.
• Perform such other duties and responsibilities as may be assigned by his/her superior, management, or the Company from time to time, including tasks necessary to meet business exigencies, operational requirements, and the legitimate needs of the organization.
  
  

• Bachelor’s degree or diploma in Hotel & Restaurant Management, Tourism, or related field preferred.
• At least 1–2 years of experience in housekeeping or front office operations; prior coordinator/administrative experience an advantage.
• Proficient in MS Office and Property Management Systems (Opera, Fidelio, or similar).
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented, reliable, and able to work under pressure.
• Customer Service Orientation.
• Communication and Coordination Skills.
• Problem Solving & Initiative.
• Attention to Detail.
• Teamwork and Collaboration.
• Integrity and Confidentiality.