Guest Services Associate

Department

Guest Services

Employee Type

Probationary

Job Responsibilities

• Handle in-bound and outbound via various communication channels including social media
• Develops a rapport with external and internal customers of NUSTAR to establish customer loyalty
• Excellent knowledge of property products, reservation system and customer service
• Ensure resolution of all reservation issues and consistent provide feedback to hotel operations on-behalf of Casino Patrons and Casino Marketing team.
• Generate reports for specific business units reference.
  
  

• Graduate of any bachelors degree course.
• A minimum of 1-2 years related work experience
• Excellent communication and interpersonal skills
• Wide knowledge on computer applications
• Excellent problem solving and analytical skills
• Strong organization skills
• Positive attitude and work ethics
• Must be able to work varied shifts including nights, weekends and holidays
• Experience in operating system (Opera), Guest Experience Software System or equivalent.