GS Integrated Logistics Global Support Specialist

Its more than a job

In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your teams success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives. At Kuehne+Nagel, our work contributes to more than we imagine.

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Your Role

To support the team on all day to day activities associated with supply chain compliance and operational excellence. To provide on time and accurate data for senior members to be able to identify and implement continuous improvement activities. To act as a ISC customer expert for escalation from local origin operations. To closely monitor all agreed standard metrics and proactively seek to improve processes from perspective of the customer and the organization with a focus on operational excellence. To support the account owner in implementing new Key Accounts or new business in all verticals.

How you create impact

• To identify the problems/solutions in the daily operations flow, then carry out preventive measures in order to avoid potential service failure and drive for operational excellence.
• To help the team to set up reports in the systems for regular data audit to ensure shipments are visible to customers on time and error-free.
• To supervise the Shared Services Center (SSC) to maintain the daily account performance.
• To coordinate with various stations for a timely response as per the customers/suppliers/destinations requests; actively arrange conference calls for performance review with them to confirm origins understanding on the customers’ requirement in Standard Operating Procedure (SOP); and reinforce origins compliance.
• To assist in solving challenges and conflicts between destinations, origins, carriers and suppliers through fact finding and to resolve the problem locally where possible.
• To share the best practices among stations to support for the customer(s) growth and service quality.
• To control the team’s coordination on the central billing from origins, ensure origins are preparing an error free billing on time and the team issues single invoice/billing summary to customers on time.
• To prepare reports including daily/monthly/quarterly/yearly Key Performance Indicator (KPI), and to send to customers/management in organized and timely manner.
• To coordinate with internal departments – Air, Ocean and most common working relationship relating to the roles to ensure their service level can meet with the Service Level Agreement (SLA).
  
  

What we would like you to bring

• Bachelors Degree in Logistics/Transportation, Computer Science/Information Technology, Business studies/admin
• Advance knowledge in MS Office applications
• General knowledge and experience in the Logistics and IT
• Understanding/Affinity of IT solutions and the implementation of IT solutions preferred
• Strong communication and problem-solving skills
• Ability to work individually and as a team member
• Ability to work with demanding deadlines
• Ability to establish priorities and accomplish multiple tasks, must be organized
• Experience in structured process analysis and process documentation skills
  
  

Whats in it for you

We offer opportunities where you can grow your expertise, shape processes and deliver innovative solutions. We are continuously growing our local and global network and our product portfolio creating career opportunities in different fields of work worldwide. We deliver high quality solutions to our customers and are proud to be a leader in the logistics industry

Who are we

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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