Global QA And Training Leader
Talentmate
Philippines
30th October 2026
2610-12022-321
Job Description
IntouchCX in Cebu City, Philippines is seeking an experienced Quality Assurance & Training Manager to elevate service quality, drive agent performance, and implement scalable QA frameworks across voice and digital channels.
You will lead a global team of Trainers and QA Analysts, set KPIs, mentor staff, and deliver targeted learning interventions while partnering with Operations and client stakeholders to close performance gaps.
Job Details
| Role Level: | Not Applicable | Work Type: | Full-Time |
|---|---|---|---|
| Country: | Philippines | City: | Cebu Central Visayas |
| Company Website: | http://www.intouchcx.com | Job Function: | DevOps & QA |
| Company Industry/ Sector: |
Outsourcing and Offshoring Consulting | ||
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