General Manager NUSTAR

Department

Cebu Integrated Resorts

Employee Type

Probationary

Job Responsibilities

Strategic Leadership & Business Growth

• Develop and execute the hotel business strategy aligned with the integrated resorts goals.
• Lead annual operating plans, budgets, and performance forecasts for all hotel units.
• Identify and drive new revenue opportunities, cost optimization, and guest experience improvements.
• Identify new revenue opportunities in Rooms, F&B concepts, banquets, catering, and events.
• Ensure seamless integration of hotel and casino guest programs, loyalty systems, and marketing initiatives.
  
  

• Oversee daily operations across Rooms, Housekeeping, Concierge, F&B outlets, bars, lounges, IRD, and event spaces.
• Lead F&B excellence: menu engineering, outlet performance, culinary standards, and guest experience design.
• Ensure consistent luxury service delivery across all guest touchpoints.
• Maintain compliance with hygiene, sanitation, and safety standards.
• Ensure readiness for VIP arrivals, high‑profile events, and resort‑wide initiatives.
  
  

• Own the P&L for hotel and F&B, ensuring revenue targets, GOP, and cost efficiencies are achieved.
• Oversee Room and F&B pricing strategies with Finance and Commercial teams.
• Optimize labor, productivity, food and beverage cost, and inventory systems.
• Drive profit growth in restaurants, bars, banquets, and in‑room dining operations.
  
  

• Champion a luxury service culture across Rooms and F&B operations.
• Lead guest feedback programs and ensure strong satisfaction and service‑recovery standards.
• Oversee brand standard implementation and ensure consistency across all outlets.
• Enhance VIP journey and personalized guest experiences.
  
  

• Lead, mentor, and develop hotel and F&B leadership teams.
• Drive succession planning and performance management across all levels.
• Partner with HR on recruitment, retention, learning, and employee engagement programs.
• Foster a culture of continuous improvement, innovation, and accountability.
  
  

• Ensure compliance with hotel, food service, safety, and regulatory requirements.
• Oversee quality audits, food safety programs, hygiene inspections, and workplace safety.
• Strengthen internal controls, procurement standards, and operational governance.
  
  

• Represent NUSTAR Hotels & F&B in stakeholder events, industry networks, and media engagements.
• Build partnerships with culinary collaborators, suppliers, tourism organizations, and luxury brands.
• Support CSR initiatives and community engagement activities.
  
  

• Perform special assignments, projects, or initiatives as directed by the COO or Executive Committee.
• Lead cross‑functional task forces, crisis response teams, and new business initiatives as needed.
• Support resort‑wide operational requirements and strategic priorities beyond the hotel division when required.
  
  

• Bachelor’s degree in Hospitality, Business, Hotel & Restaurant Management, or related field (Master’s preferred).
• 10–15 years of senior leadership in luxury hotel or integrated resort operations.
• Proven experience managing Rooms and full F&B operations at a 5‑star or international hotel brand.
• Strong financial acumen with full P&L accountability.
• Experience leading large teams in a fast‑paced, multi‑brand environment.