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Field Service Team Lead

Talentmate

Philippines

21st November 2025

2511-20372-2

Job Description

Field Operations Management: Experienced in supervising day-to-day service operations and technician deployment
Technical Knowledge: Familiar with installation, troubleshooting, and repair processesespecially for appliances, electronics, or similar products
Team Leadership: Capable of mentoring and managing field technicians, promoting accountability and high performance
Scheduling and Coordination: Skilled in organizing service routes, managing job orders, and prioritizing urgent client concerns
Customer Service: Strong ability to handle client interactions professionally and ensure high service satisfaction
Problem Solving: Quick to assess and resolve field issues, service delays, and technical challenges
Reporting and Documentation: Detail-oriented in monitoring service reports, job completion forms, and inventory usage
Training and Compliance: Ensures team follows safety protocols, service standards, and product handling guidelines
Communication Skills: Clear and timely communication with customers, team members, and internal departments
Tools & Systems Proficiency: Familiar with service management systems, mobile job tracking apps, and inventory tools
Time Management: Efficient in managing multiple job sites, technicians, and client schedules without compromising quality
Adaptability: Flexible in addressing unplanned service needs or client concerns in real time

Qualifications

Bachelors degree or vocational certification in Engineering, Electronics, Technical Services, or a related field (preferred but not required)
At least 35 years of experience in field service operations, technical support, or maintenancepreferably in the appliance or electronics industry
At least 12 years of experience in a supervisory or team lead capacity
Strong knowledge of installation, troubleshooting, and repair procedures
Proficient in using service management systems, mobile tools, and basic MS Office/Google Workspace tools
Excellent organizational, leadership, and communication skills
Customer-oriented mindset with strong problem-solving abilities
Willing to travel and work on-site across multiple service areas as needed
Physically fit to perform on-site technical work when necessary
Knowledge of workplace safety standards and field service protocols

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Cebu Central Visayas
Company Website:	http://www.smegphilippines.com	Job Function:	Field Sales & Outdoor Services
Company Industry/ Sector:	Retail

What We Offer

About the Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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