Field Service Engineer

Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.

At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.

Job posting end date: 01/16/2026

INTRODUCTION:

Would you like to take this opportunity to influence the industry towards a more responsible use of the world’s natural resources? At Metso, you will join a supportive and inclusive network of colleagues from around the world. There will always be a chance for you to learn and try something new. This is your invitation to rise above what was possible yesterday.

Based in Manila and travelling to customer sites within the Philippines and greater Asia. The purpose of this role is to provide advisory services to customers and/or third-party contractors on existing and/or newly acquired equipment and components.

WHAT YOULL DO :

• Provide technical liaison services between customers and product divisions.
• Provide hands-on mechanical service work in the field to Metso c customers.
• Perform technical evaluations and analyse equipment and machine component failures.
• Install and commission systems, machinery and associated spare parts and wear material components.
• Train and inform customers in maintenance and service of products.
• Carry out investigation of customer complaints regarding quality, tolerances, specifications and delivered condition of products.
• Record, analyse and inform concerned personnel of production quality assurance and Service Manager of status and disposition of customer complaints and claims.
• Provide field trip reports in accordance with company standards.
• Provide onsite supervision to company and customer representatives.
• Develop and implement service objectives and action plans with the Service Manager.
• Determine customer needs and achieve excellence in service.
• Manage projects from time to time ensuring that Metso Outotec quality standards and objectives are being met.
• Assist the spares and wears department in compiling parts manuals, recommended parts lists, sales presentation material and any other customer service-related queries.
• Keep fully abreast with company manuals, technical publications and bulletins.
• Ensure that company policy directives pertaining to the QA system are adhered to.
• Ensure confidentiality of proprietary company information and always operate with the highest ethical and moral standards.
• Cooperate with other departments and functions to ensure customer satisfaction is maintained and always exhibited.
  
  
  

• Must have experience in the Maintenance of Grinding Mills such as Ball and SAG Mills, Crushers such as Jaw and Cone Crushers
• Must be aggressive, assertive and confident.
• Excellent communication skill.
• Ability to read and interpret documents such as parts manuals, operating and maintenance instructions, and procedure manuals
• Must have excellent leadership skills.
• Must be team-player and lead by setting examples.
• Degree and 3 - 7 years experience
  
  
  

• Ability to work independently to complete given tasks and activities, solving daily basic technical service issues.
• Ability to write reports, business correspondence and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers and the public.
• Ability to define problems, collect data, establish facts and draw valid conclusions
  
  
  

• Extensive learning opportunities - ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Wellbeing and safety - benefit from occupational healthcare, generous benefits plan, healthy living rewards, mental well-being services, on-site gym, meal benefits, car/bicycle benefits, and engagement surveys.
• Annual bonus - global incentive programs tied to business and performance targets.
• Hybrid working possibilities - while we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• Worldwide support - leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.
• A thriving culture – we are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• A work environment where safety is always the number one priority – both your physical and mental health is our priority
• A competitive base salary reflective of your skills and experience with annual incentive program