Experienced Chat Email Support Agents

Note

Job Description:

At least 1 year of extensive

Email and/or Chat Support experience is required . If you have the required experience, please make sure to highlight that on your resume. Only candidates who meet the minimum qualification will be reviewed.

About The Account

This is a newspaper company located in New York City, and is looking into expanding operations in the Philippines for customer support.

Heed Their Call

"Join us, if you are enthusiastic about spreading the Truth and Tradition. We are looking for self-motivated Customer Support Agents that align with our core values and mission statement to join our call center team, handling inbound/outbound subscription calls. If you have a contagious personality, a desire to engage in meaningful conversation, the ability to think critically and on-your-feet in the moment, and a passion for genuinely helping others, we want to hear from you."

Responsibilities

Answer customer inquiries regarding subscriptions via chat and email

Attend to billing concerns

Resolve billing disputes

Desired Skills & Knowledge

Must have at least 1 year of Email and/or Chat Support experience in Customer Service and/or Technical Support

Strong written communication skills that lend to clear and concise text-based communication, including de-escalation skills

Adherent to email SOP and KPIs for response times and online availability

Keyboard skills required (typing speed of at least 45 WPM)

Previous experience with subscription service industry is a plus

Must have a high degree of professional ethics, integrity and a team player

Strong computer skills including internet and Windows/Mac-based applications

Strong administrative skills

Understanding of the American consumers mentality is a plus

Supports the mission of Truth & Tradition"

Energetic, fun and confident personality

Willing to work nights and weekends

Willing to work on-site

Work Schedule

Night Shift

About SVC

Select VoiceCom

is an American and Australian-owned company providing call center services. While our main goal is to provide first-class service to all of our clients, this is directly linked to our goal of providing a great work environment that our employees can be proud of. We want all of our employees to proudly say,

"I work at Select VoiceCom, and think it's a great place to work!"

The owners and managers at SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make them beneficial for our employees.

If you are considering a move from your current job or want to build a new career with an opportunity to learn and grow, then we urge you to apply at

Select VoiceCom

today and join the growing

SVC

family. You wont regret it!

Checkout Our Facebook Page

www.facebook.com/selectvoicecomph

Enjoy The Following Benefits

Medical/Dental coverage (HMO)

after 1 month* + FREE HMO coverage for 1 dependent after 6 months

Life insurance program

Free weekly in-house massage

Cash incentives of (Php5,000) for successfully referring your friends and relatives to join SVC

Career developmentService incentive leave program

Annual salary increase based on performance

Fun and family-like working environment

Quarterly team outing

Free flowing coffee and hot chocolate

Cozy sleeping lounge and canteen plus entertainment area

Excellent office location in Cebu IT Park

• Terms and conditions apply.