Executive Assistant Financial Technology

Description

Work Arrangement: Fully Remote – Must have reliable overlap with PST working hours

Job Type: Independent Contractor, Full-time

Work Schedule: Monday to Friday | 8:00 AM to 5:00 PM (PST)

Locations:

• LATAM: Mexico City (Mexico), Bogotá (Colombia), São Paulo (Brazil), Buenos Aires (Argentina)
• Philippines: Manila, Cebu, Davao — with reliable MST overlap

About Pearl Talent

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Hear why we exist, what we believe in, and who we’re building for:

Why Work with Us?

At Pearl, we’re not just another recruiting firm—we connect you with exceptional opportunities to work alongside visionary US and EU founders. Our focus is on placing you in roles where you can grow, be challenged, and build long-term, meaningful careers.

Role Overview

We’re seeking a reliable, highly organized Executive Assistant (Admin & Project Manager) who can seamlessly blend executive support, customer service, and community operations.

You’ll help the founder stay focused on high-value work by handling administrative, communication, and community management responsibilities — while ensuring members receive timely, accurate, and friendly support.

This role is ideal for someone who enjoys multitasking across digital operations, project coordination, and research within a fast-evolving niche industry.

Your Impact:

Your efforts will directly support the founder in streamlining business operations, maintaining strong community relationships, and ensuring consistent engagement with members. You’ll play a critical role in enabling productivity and sustaining a high-quality experience for members and partners alike

Core Responsibilities

Business & Community Support

• Manage customer service inboxes: respond to member inquiries, assist with onboarding, and maintain a professional, helpful tone.
• Support community engagement: monitor and moderate member channels (Slack, Discord, or WhatsApp), triage issues, and flag threads requiring founder input.
• Oversee email management: organize business and some personal inboxes, set up filters/templates, and ensure timely follow-ups.
• Draft and distribute product updates, newsletters, and announcements based on founder notes.
• Manage basic invoicing and record-keeping, maintaining simple logs for business expenses.
• Conduct research projects (e.g., comparing credit card perks, summarizing new offers, or curating travel deal insights).

Content & Communication Support (Nice-to-Have)

• Draft light blog posts, internal wiki summaries, or community updates in clear, engaging language.
• Contribute to documentation for processes, FAQs, or internal knowledge bases.

Personal & Executive Assistant Tasks

• Manage calendars (business and personal); coordinate meetings and travel.
• Handle virtual errands such as booking appointments and payments.
• Support task tracking and project coordination through ClickUp or similar tools.

Requirements

Must-Haves (Required)

• Excellent written English and ability to communicate professionally across email, community threads, and public updates.
• 2+ years of executive assistant or operations support experience.
• 1+ year of customer service or community support experience.
• Proficiency with Google Workspace, task management tools, and Slack.
• Strong research and synthesis skills, ideally with interest in travel, credit cards, or rewards programs.
• Comfortable using AI tools (e.g., ChatGPT) for drafting, summarizing, or research.
• Writing experience (content, newsletters, or knowledge bases).

Soft Skills / Cultural Fit:

• Highly proactive and observant — able to surface issues and insights without being prompted.
• Detail-oriented, reliable, and trustworthy with confidential information.
• Communicative and collaborative with a “no hand-holding” approach to ownership.
• Curious and coachable — open to process feedback and continuous improvement.
• Values clarity, structure, and maintaining calm under multiple workstreams.

Nice-to-Haves (Preferred)

• Prior experience in online community operations or digital membership platforms.
• Familiarity with the credit card points, finance, or travel domain.

Tools Proficiency

Experience with these or similar tools is expected:

• Slack, Gmail, Google Calendar, Google Workspace
• ClickUp or other task/project management systems
• ChatGPT and AI tools for writing/research support
• Community or CRM tools (Patreon, Discord, or similar platforms)

Benefits

• Competitive Salary: Based on experience and skills
• Remote Work: Fully remote—work from anywhere
• Performance Bonus: Based on data accuracy, reporting timeliness, and overall sales efficiency
• Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
• Generous PTO: In accordance with company policy
• Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Guidance from international industry experts
• Learning & Development: Ongoing access to resources for professional growth
• Global Networking: Connect with professionals worldwide

Our Recruitment Process

1. Application
2. Screening
3. Skills Assessment
4. Top-grading Interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and goals, apply now to take the next step in your journey with Pearl.