EMEA Vendor Management Support

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Within the GSS consumables management department, the Vendor Management Support Specialist is in charge of implementing and managing the supplies partners located in the corresponding supported Geography.

His/her responsibilities are:

• Continuous monitoring of orders, troubleshooting of all operational issues
• Continuous performance monitoring of the existing supplies partners
• Maintaining and improving end-to-end consumables management processes
  
  

• MPS Consumables Order Exceptions Management
• Timely & accurate management of order exceptions
• Troubleshoot failed assignment of MPS consumables orders
• MPS Consumables Order Level Monitoring and Analysis
• Partner Performance monitoring with regular performance reviews
• Consumables Order forecast consolidation includes communication to Planning and Supply Chain teams and to Partners
• Continuous improvement activities or initiatives
• Assess and initiate necessary partner setup requests in Siebel
• Reports generation and analysis
• Timely generation, analysis, and action plan definition to governance related reports
• Timely closure of LEAN projects
  
  

• Customer-focus abilities
• Ability to listen to the customer’s & partner’s issues and address them through the flawless execution of worldwide standard practices
• Displays a positive attitude to the customer, to the partner and to the team
• Able to use all options / resources available to address a customer’s or partner’s issue / escalation
• Displays a sense of urgency when processing / addressing customer or partner requests, issues, or escalations
• Ability to stick to tight schedules and deadlines
• Technical Skills
• Basic knowledge of XML (Extensible Markup Language) syntax and structure of an XML document
• Intermediate Microsoft (MS) Excel skills is required: pivot tables, simple formulas like VLOOKUP, network days…
• Proficiency in other MS Office programs (Word and PowerPoint) is required; experience with Visio and Power BI is a plus
• Communication Skills
• Competent in the use of different methods of communication: email, chat, teams, telephone, or other official communication tools.
• Conveys information clearly and effectively, both written and verbal, to a global group of teams
• Listens actively and effectively
• Language Skills
• Ability to read, analyze, and interpret general business process documentation, standard work / procedures, corporate procedures/regulations and contracts
• Ability to effectively present information and respond to questions from leadership groups, counterparts, and stakeholders
• Teamwork
• Works well with others
• Motivates and reinforces global teamwork
• Develops rapport and trust
• Works to reinforce worldwide process standards
• Mature and flexible; able to work with different personalities and cultures
• Problem-solving Abilities
• Understands the relevant aspects of the issue(s) raised by the customer or partner
• Has problem-solving capabilities, where the use of LEAN principles is a plus
• Able to prioritize problems or issues according to any risks involved
• Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standards may exist
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule.
• Ability to prioritize transactions as per operational needs and to request guidance in case his/her priorities are not clear
  
  

• B1/B2 level
• College/University degree in any business-related course, Industrial Engineering, Accountancy/Finance, or related courses
• One (1) year customer service experience
• Experience in Lexmark MPS business is preferred