Driver Operations Associate - Driver Management

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.

About the role: To engage and empower Lalamove drivers as brand ambassadors by promoting sticker acquisition and retention through strategic incentives, seamless integration, and community-driven engagement.

What Youll Do

• Achieve daily and monthly sticker acquisition targets.
• Convert First time Deposit drivers & Active Non-sticker users into sticker users.
• Ensure a high first-month retention rate and continuously improve retention strategies.
• Monitor acquisition performance and ensure accuracy in reporting while adjusting strategies as needed.
• Conduct cohort analysis of first-time sticker users and refine engagement strategies based on insights.
• Revive sticker churn.
  
  

What We Seek

• Proactive and results-driven individual with a passion for user growth and engagement.
• Strong analytical mindset to monitor performance and adjust strategies effectively.
• Excellent communication and influencing skills to convert and retain users.
• Hands-on, problem-solving attitude with the ability to bring actionable solutions to daily challenges.
• Highly organized and detail-oriented, capable of managing multiple tasks without compromising quality.
• Adaptive and flexible in a fast-paced, ever-changing environment.
• Committed to following company procedures and ensuring accurate, data-driven reporting and insights.
  
  

What Youll Need

• Bachelors Degree in any discipline is preferred
• Excellent data-related skills with knowledge of relevant tools and platforms (mostly in Microsoft Excel & Google Sheet)
• Strong communication and presentation skills.
• Minimum of 6 Months of experience in a similar role.
• Previous experience in driver/community management and field team
• Proficient in Google Workspace (Docs, Sheets, Slides, Forms)
• Proficient in handling and analyzing data
  
  

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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