Deployment Project Coordinator

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

JOB PURPOSE/MISSION/SUMMARY: This role is responsible for supporting deployment projects across all phases by collaborating with Project Managers, coordinating with stakeholders, and managing tasks independently. It involves mentoring new team members, monitoring orders and shipments, resolving delivery and scheduling issues, managing deployment changes, and ensuring accurate tracking of order-to-invoice and returns data. The role also includes reviewing project documentation to mitigate risks and proactively escalating issues to ensure smooth installations. KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: Support PMs across all project phases by independently managing assigned tasks Identify and resolve issues, reconcile inventory discrepancies, and escalate risks proactively Provide first-line support for newly trained PMs and DPCs regarding business processes. Lead internal and customer-facing calls; document minutes, update actions, and track progress Interface with customers, installation partners, and internal teams during installations, offering bridge support during critical rollouts. Manage hardware orders, monitor shipments, and ensure timely delivery Interpret customer POs and handle returns, pickups, and disposals Maintain and adjust deployment plans based on delivery changes Resolve scheduling conflicts and manage on-site disruptions during installations Work with customers to gather asset data, confirm deliveries, and assist with deployment-related tasks. Initiate asset acceptance to ensure proper inventory relief and closure of deployment activities. COMPETENCIES, SKILLS, KNOWLEDGE & ABILITIES: Proficiency in Microsoft Office tools, including Word and PowerPoint Advanced Excel skills (formulas, functions, tables, ranges) Strong analytical thinking, data reconciliation, and problem-solving abilities Excellent oral and written communication skills Strong customer service and interpersonal skills Proficient in English and the language of the customer being supported Able to prioritize and meet tight deadlines Comfortable with overtime/weekend work during rollouts Experienced in customer-facing roles and cross-functional collaboration Proactive in issue identification and escalation SECURITY COMPLIANCE? Employees are required to maintain compliance with LEXMARK safety, security, and privacy programs. Employees are responsible for being active participants in LEXMARK safety, security, and privacy programs to protect LEXMARK’s business operations, facilities, and physical and intellectual property, and to ensure a safe and secure working environment for all LEXMARK’s employees.? EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS: Bachelor’s Degree Advanced Excel skills; familiarity with MS Project Experience with SAP and Business Objects (preferred) 2+ years in hardware deployments, logistics, order management, or project coordination Knowledge of Project Management Life Cycle; certifications are a plus Familiarity with Lexmark devices and packaging (preferred) Basic understanding of logistics operations (e.g., staging, last-mile delivery, global services) ORGANIZATIONAL CHART (COPY/PASTE ORG CHART): AUTHORITY & DECISION RIGHTS: Authorized to resolve escalations independently Empowered to adjust hardware ordering plans as needed Responsible for providing status updates on deliverables, dependencies, and issues to PM, Project Team, and Customer Operations Manager Consults with PM Manager and Customer Operations Manager for complex or high-impact issues INTERFACES: Project Managers, Deployment Project Coordinator and Installation Management Process Analyst, Process Analyst of other function group, Geography Counterparts, Customer Operations Managers, Account Managers, and Install Partners. CAREER PROGRESSION: Senior Deployment Project Coordinator Operations Lead Process Analyst Project Manager WORKING CONDITIONS: 40-45 work hours per week but is subject to paid overtime as needed and will follow country HR regulation.