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DE031747-Communications Analyst

Talentmate

Philippines

6th March 2026

2603-18702-2000

Job Description

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Communications Analyst

WORK SETUP: Return to Office

OVERALL PURPOSE:

The Communications Coach is primarily responsible for coaching representatives from the various BPO businesses to ensure that they are equipped with top-level phone communication skills. Their task includes ensuring call qualitative & quantitative standards are observed in meeting customer care need.

RESPONSIBILITIES:

Work with the operations, training, and quality teams to identify performance gaps related to communication skills

Analyze performance gaps and provide recommendations to meet target metrics

Responsible for content research, training outline creation, development of training evaluation measures, training materials development, knowledge assessment/ test design

Identify other non-traditional performance improvement initiatives

Deliver capability development programs to employees such as coaching and training

Provide floor support and communication coaching to all employees including support team members

Develop communication assessment tools in line with project’s goals/metrics

Proactively develop activities or modules to supplement existing programs or initiatives

Gather data from operations to measure program effectiveness / Monitor progress of employees by tracking performance indicators

Prepare reports like training effectiveness measures, training completion reports, and data analysis for business reviews

Propose continuous improvements in communication coaching and training processes

Mentor other employees to provide communication coaching support

Attend quality calibration calls and provide recommendations

Provide communication coaching support to other businesses

OTHERS:

Project Shift Schedule: Rotation

Project Rest Day: Rotation

Project/Team Location: Cebu, Cyberzone Building, Tower 1

SKILL AND QUALIFICATIONS:

At least 2 years’ experience in Service Delivery or Customer Service

To upskill resource re: comms coaching

With LPA score of B2

With exposure to Team Leads

Job Details

Role Level:	Entry-Level	Work Type:	Full-Time
Country:	Philippines	City:	Cebu Central Visayas
Company Website:	https://www.accenture.com/ph-en	Job Function:	Marketing
Company Industry/ Sector:	Software Development

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