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DE027127-Sales Operations Senior Manager

Talentmate

Philippines

19th December 2025

2512-18702-921

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Sales Operations Senior Manager

WORK SETUP: Return to Office

OVERALL PURPOSE:

Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team.

RESPONSIBILITIES:

Strong communication, project management, stakeholder management skills.

Manages whole Global Intercompany process

Supports high quality work through a positive environment

Monitors efficiency of Intercompany team with a focus on improvement

Ensures site meets performance objectives

Responsible for Intercompany financials including expenses, labor and facility costs

Maintains agreed service levels for Intercompany process

Produces site scorecard metrics as needed by Client and Accenture leadership

Front line contact for Client operations for questions or issues surrounding service levels specific to Intercompany process

Identifies additional non-client specific training for staff to enhance skill sets among all levels

Remains current on risk management/insurance trends, client initiatives and other necessary topics

Assists in the creation of Performance Improvement Plans (PIPs) for staff not meeting expected production or quality targets

Creates incentive programs and performance awards

Proactively identifies and initiates processes that will improve client perception.

Serves as a mentor and role model for all unit employees

Coaches Intercompany team acclimate to Accenture culture and methodologies

Shares ideas freely and openly to build a collaborative unit

Creates a Great Place to Work environment

Performs and/or manages special projects as approved for the client, under the direction of the Unit Lead

Ability to manage high level escalations

Mobilize appropriate resources

Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities

Improve client and customer relationships working with Client Account and Account Management Team leadership - Plan, deliver and execute project(s) and program(s)

Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g., client-site, delivery center)

Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement

Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)

Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies

Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets Ability to manage high level escalations

Ability to seek revenue and sales opportunities

OTHERS:

Project Shift Schedule: Rotation

Project Rest Day: Rotation

Project/Team Location: Cebu Filinvest Cyberzone Tower 2

SKILL AND QUALIFICATIONS:

Must have 12 years of experience in Service Delivery with strong background in Sales

5 to 10 years of leadership experience

Experience in Telco is an advantage

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Cebu Central Visayas
Company Website:	https://www.accenture.com/ph-en	Job Function:	Business Development
Company Industry/ Sector:	Software Development

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