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DE027042-BPO Operations Senior Manager Cebu

Talentmate

Philippines

19th December 2025

2512-18702-741

Job Description

ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

PROJECT NAME: Verizon

POSITION TITLE: BPO Operations Senior Manager (Cebu)

WORK SETUP: Return to Office

RESPONSIBILITIES:

Mobilize appropriate resources

Support sales opportunities and ensure the feasibility of the proposed solutions and delivery of the solution by leveraging Accenture’s full capabilities

Improve client and customer relationships working with Client Account and Account Management Team leadership

Plan, deliver and execute project(s) and program(s)

Ensure execution of delivery work across one or more clients or portfolios, leading service delivery strategy across all locations where the services are provided (e.g. ,client-site, delivery center)

Address performance issues across the client(s)/portfolio(s); create the operational approach and implements continuous improvement

Implement standard SLA commitments and other financial/operational metrics for client(s)/portfolio(s)

Support the achievement of contract controllable income (CCI) targets, as well as the achievement of cost-to-serve targets; deliver efficiencies through standard processes and synergies

Manage recruiting, staffing, people engagement, pyramid, mix, utilization, cost-to-serve and capacity of service delivery staff to optimize balance between cost and delivery targets

Proactive and inquisitive candidate required with clear and precise communication, written and oral skills

Market knowledge of US Wireless and Telecom domain would be preferred

Should possess great Communication, Influencing & Negotiating Skill

OTHERS:

Project Shift Schedule: Rotation

Project Rest Day: Rotation

Project/Team Location: Cebu Filinvest Cyberzone Tower

SKILL AND QUALIFICATIONS:

Open to both graduate and undergraduate candidates with relevant work experience in BPO operations

Must have at least 12 years of experience in BPO Operations

Must have at least 10 years of Leadership experience

Job Details

Role Level:	Mid-Level	Work Type:	Full-Time
Country:	Philippines	City:	Cebu Central Visayas
Company Website:	https://www.accenture.com/ph-en	Job Function:	Call Center Operations
Company Industry/ Sector:	Software Development

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