Data Governance Process Analyst

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

The Data Governance – Process Analyst plays a key role in ensuring the organization’s data is accurate, consistent, secure, and effectively managed. The Data Governance process includes Customer & Partner, Vendor & Finance, Channel Data Management, Pricing Administration and Product & Material. The role is responsible in analyzing, designing and optimizing data governance business processes to enhance efficiency and effectiveness. Take the lead in providing automated solutions, process documentation and recommend process improvements or new requirements. Drive collaboration within Data Governance processes, stakeholders, business contact to improve operational processes. Support operations in determining resource capacity requirement and diagnose upstream or downstream processes as service-on demand.

KEY ROLES & RESPONSIBILITIES / KEY JOB FUNCTIONS: 

• Facilitates process training and workshop to ensure up-to-date knowledge on the process 
• Works closely with the business and documents business processes, workflows. 
• Designs, and develops optimal process workflows by integrating process and technology systems. 
• Analyzes business processes and workflows and seeks opportunities for improvement and/or automation.
• Provides inputs in the design of quality monitoring formats and quality standards. 
• Communicate process findings to appropriate parties, including different levels of Management and or Process Stakeholders in regular intervals or as requested.
• Identifies key reporting metrics that can measure enhanced performance and productivity value. 
• Designs to-be process and leads process redesign workshops. 
• Recommend solutions based on operational data to improve operational performance. 
• Develops business requirements and business cases for automation using various automation platforms in collaboration with multiple stakeholders. 
• Creates a change management strategy & communication plan.
• Partners with GPL/GsPL/Process Owners/Managers or Stakeholders to deliver sustainable business process change.
• Identifies key organizational change management issues and training needs that recommended process redesign will have on business unit.
• Recommends optimal organizational design and definition of roles and responsibilities to support process changes.
• Monitors implemented methodologies, processes, procedures and best practices for adoption and compliance. 
• Assures compliance to appropriate Lexmark and Customer regulations related to legal, financial, ethics, government policies.
  
  

• Experience in leading projects that required working with multi-disciplined teams; experience working with world-wide teams preferred.  
• Applied knowledge of analytical tools and project management tools. 
• Demonstrated ability to apply a systematic approach to problem solving; Lean / Six Sigma experience preferred.
• Experience in developing and documenting processes. 
• Experience in gathering and soliciting business/process/customer requirements
• Demonstrated knowledge on how to document current and future state business/transactional processes.  
• Experience in defining, monitoring, and reporting key metrics preferred.  
• Must have effective communication and facilitation skills.  
• Must be comfortable coordinating with GPL/GsPL/Process Owners/Managers or Stakeholders.
• Ability to present and demonstrate complex procedures to diverse groups at various skill levels, preferred.  
• Strong analytical and reasoning abilities preferred.  
• Intermediate to advanced knowledge in Process Documentation, Digital Transformation, Agile Problem Solving and Stakeholder Management.
• Intermediate to advance knowledge in MS Office applications, especially in Microsoft Power Platform solutions—including Power BI, Power Apps, and Power Automate.
  
  

• At least 3 Years work experience in any processes within Digital Transformation.
• Knowledge in Programming is a plus.  
• Knowledge in Project Management or PM Certification is a plus.
• Working application experience MS PowerApps, PowerBI is a plus