Data Analyst 2

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

JOB SUMMARY: A Data Analyst interprets data and turns it into information which can offer ways to improve a business, thus affecting business decisions. Data Analysts gather information from various sources and interpret patterns and trends. ROLES AND RESPONSIBILITIES:

• Work with Data Engineers to define new projects / reports and analysis requirements
• Execute and maintain Business Intelligence Reports according to business requirements.
• Evaluate and approve requests for new Customer set-up by reading and interpreting SOW’s for approved KPIs/metrics
• Collect, interpret and analyze data / information from various systems such as SAP, Siebel, Kofax, Boxi, ADW, D365, OBIEE, etc.
• Identify trends within data to assist with identifying opportunities within the business
• Receive and manage requests for reporting execution, which includes, but not limited to incident requests and inquiries, change requests and custom requests.
• Identify and investigate incidents relating to data integrity, as well as business intelligence reports
• Provide incident management activities for incidents relating to Business Intelligence reports and or infrastructure
• Report results back to the business
• Manage Business Intelligence Reports trackers
• Manage the reporting site, which includes, but not limited to adding/removing user, creating, publishing and managing workspaces.
• Create and update Global Analytics Team’s service catalog in ServiceNow
• Identify processes for possible process improvement, provide and execute the solution
• Execute processes and desk procedures relating to Business Intelligence reporting
• Create / contribute to report documentation
• Maintain efficient desk procedures to carry out repeated tasks EXPERIENCE AND BACKGROUND: TECHNICAL COMPETENCE:
• High level SQL query writing knowledge
• Able to understand and explain Database and BI architectures
• Understanding / experience in using BI systems and tools (e.g. Power BI, Azure Analysis Services, Oracle BI, SAP Business Objects, MS Excel) SOFT SKILLS COMPETENCE:
• Systematic approach to problems
• Understanding of how data quality affects reports; and be able to communicate and show to business users
• Good interpersonal skills
• Excellent teamwork EDUCATION: PREFERRED:
• Bachelor’s Degree in computing or information delivery