D365 Sales Key User

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

JOB PURPOSE/MISSION/SUMMARY:

The WW Sales Key User acts as administrator support for the PRM tool in maintaining and updating customer information for channel reseller and end-user information, acts as the key contact for support inquiries and requests coming from the assigned Geo/region.

The WW Sales Key User is also involved in various work streams such as global data management, lead management, quotes management, marketing tools and direct sales, Professional Services and Anaplan forecasting/opportunity pipeline. Thus, the WW Sales Key User collaborates with various teams such as the Enterprise Business Application, TCS, MDM, and our Lexington-based Process Owners and Business Analysts. Moreover, the WW Sales Key User also works with third party developers (AMS) regarding issues and enhancements relating to the other applications attached to our Sales Tools.

Lastly, the WW Sales Key User is expected to provide excellent customer service through phone, email, chat and classroom training engagements.

The WW Sales Key User’s main goal is to leverage the importance of our Sales Processes and Tools and its impact into the sales rep’s day to day sales activities and, ultimately, help drive success across the Global sales teams.

EDUCATION, EXPERIENCE & CERTIFICATIONS BASIC REQUIREMENTS:

Education:

Bachelor’s Degree in any course from an accredited college or university. Preferably in Information Technology.

Experience:

• Preferably with experience in using MD365 (at least 1 year)
• An advantage if candidate has experience in administering CRM (Customer Relationship Management) systems
• Background in Sales and Marketing Operations Support.
• Previous work experience had analytical and problem-solving tasks related to sales, marketing, systems or business tools
• Training experience is an advantage