Customer Support Performance Analyst

At Fluor, we are proud to design and build projects and careers. We are committed to fostering a welcoming and collaborative work environment that encourages big-picture thinking, brings out the best in our employees, and helps us develop innovative solutions that contribute to building a better world together. If this sounds like a culture you would like to work in, you’re invited to apply for this role.

Job Description

Are you ready to take your career to the next level? Now is an exciting time to join the Fluor team in the Philippines! Join us and enjoy the following!

Competitive salary | Various allowances | Time Off with Pay | Alternating Friday Off Week | Health and Life Insurance | Retirement Plan | Savings and Investment Plan | Employee Assistance Program | Overall Wellbeing Programs | Employee engagement activities | Participation to volunteer programs that impact our community | Membership to various Employee Resource Groups | Comprehensive Training Program | Mentoring Culture

This position supports staff within the Human Resources department providing information to applicants and employees, maintaining records, completing assigned projects and tasks and resolving a broad variety of employee issues. This role is typically responsible for assignments normally limited to no more than two Human Resource disciplines

• Evaluate priorities and execute tasks accordingly in a changing environment while escalating concerns as necessary
• May act as a team member or committee member for a Fluor sponsored group or portfolio
• Provide support and perform routine tasks associated with less complex Human Resource projects
• Answer customer questions and follow up on any related tasks
• Coordinate and/or complete Human Resource administrative documents
• Analyze and make independent recommendations regarding solutions to problems with varying complexity in accordance with organization and/or project objectives and guidelines
• Other duties as assigned
  
  

Basic Job Requirements

• Accredited four (4) year degree or global equivalent in applicable field of study and two (2) years of work-related experience or a combination of education and directly related experience equal to six (6) years if non-degreed; some locations may have additional or different qualifications in order to comply with local requirements
• Experience with Analytics
• CSAT Coaching & Customer Service/Support
• Experience with Back Office & Front Office
• Technical Writing, Proofreading, Auditing, Quality Assurance
• Ability to communicate effectively with audiences that include but are not limited to management, coworkers, clients, vendors, contractors, and visitors
• Job related technical knowledge necessary to complete the job
• Ability to learn and apply knowledge of applicable local, state/province, and federal/national statutes and guidelines
• Ability to attend to detail and work in a time-conscious and time-effective manner
  
  

Other Job Requirements

Preferred Qualifications

• Accredited four (4) year degree or global equivalent in HR, Psychology, Education, Business, Industrial Relations, Finance, or related field, with significant experience in Human Resources
• Understand main Human Resource concepts, policies, and administrative procedures
• Good knowledge of Human Resource policies and procedures
• Demonstrated problem-solving skills of a complex nature
• Demonstrated ability to be discreet with confidential company and employee information
• Experience providing consultation to managers and HR staff
• Excellent written and oral communication skills
• Proficient computer and software skills to include the use of word processing, email, spreadsheets, and electronic presentations
• Broad knowledge of internal database applications for designated discipline
  
  

To Be Considered Candidates

Must be authorized to work in the country where the position is located.

We are an equal opportunity employer. All qualified individuals will receive consideration for employment without regard to race, color, age, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, genetic information, or any other criteria protected by governing law.

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