Customer Service Representative

Location: Cebu City

Work Setup: Onsite

Compensation Flexibility: Open to negotiation for highly qualified candidates.

Key Responsibilities

• Handle inbound and outbound customer calls and provide accurate, timely, and professional assistance.
• Address customer inquiries, concerns, and complaints while ensuring customer satisfaction.
• Provide appropriate solutions and resolve customer issues in accordance with company policies and procedures.
• Maintain a professional and empathetic approach when communicating with customers.
• Document customer interactions, concerns, and resolutions accurately in the system.
• Meet established performance metrics, including customer satisfaction, quality, productivity, and attendance.
• Follow company guidelines, call handling procedures, and data privacy policies.
• Escalate complex or unresolved concerns to the appropriate department when necessary.
  
  

Required Qualifications

• At least 1 year of BPO experience in a voice account, regardless of account or line of business (LOB).
• Must possess a Bachelor’s degree or at least College level.
• Willing to work on a night shift and shifting schedule, including weekends and holidays, as required.
• Excellent verbal communication and active listening skills.
• Strong problem-solving skills and the ability to handle customer concerns professionally.
• Customer-oriented, adaptable, and able to work in a fast-paced environment.
• Willing to work on-site, as required by the company.
  
  

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About Lennor Metier

Lennor Metier is a specialized executive search and professional recruitment firm helping organizations hire leadership, finance, accounting, human resources, sales, marketing, supply chain, operations, and business-critical talent.

EQUAL OPPORTUNITY STATEMENT

Lennor Metier is committed to fostering an inclusive and equitable recruitment process. All qualified applicants will receive consideration based on their qualifications, experience, capabilities, and business requirements.

DATA PRIVACY NOTICE

By submitting your application, you acknowledge that your personal information may be collected, processed, stored, and shared with authorized stakeholders solely for recruitment-related purposes in accordance with applicable data privacy laws and regulations.

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