Customer Service Advisor Hybrid - Cebu Site

Job Description

About Us:

Outsourced is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.

Responsibilities

• Delivering exceptional customer service via multi channels including Phone, Email, Live chat and more
• To deliver that service within the departmental standards
• To complete outbound tasks such as calling customer with order updates and possible sales opportunities
• To ensure that our excellent Social Media footprint it maintained, including Trust Pilot, Google, FB, and Instagram
• To maintain a high level of accuracy in both communication with our customers and internal systems
• Additional tasks may be required as authorised by your line manager from to time to meet the needs of the business
  
  

Qualifications:

• Experience dealing with customers face to face, over the telephone and via email
• Experience with dealing with customer complaints
• Ability to build good working relationships with colleagues
• Good listening skills
• Problem solving skills
• Attention to detail
• Ability to manage time effectively
• Ability to multitask
• Ability to work as part of a team
• Ability to use own initiative
• Committed to learning about our product range
  
  

Work Schedule: Wednesday - Sunday, 7PM - 4AM PH Time | After Training- Schedule will be provided by the client

Work Location: 2nd Floor, Lexmark Plaza 3, Cardinal Rosales Ave. Cor Samar Loop, Cebu Business park, 6000, Cebu City, Philippines

• Hybrid work setup (3 days in the office, 2 days from home)
• Should have strong internet connection (minimum of 50 mbps)
• Should have own Laptop/PC
  
  

Note: As part of our recruitment process, we conduct a background check on all hired candidates. Please ensure that all required documents are prepared and submitted promptly.

By clicking on the "Im Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.

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