Control Room Associate

Department

Security Control Room

Employee Type

Probationary

Job Responsibilities

• Observe and monitor persons on premises using CCTV camera system, respond to persons behaving suspiciously or unlawfully and report security breaches.
• Allocate resources and tasks by responding, in a timely manner, to telephone/ radio requests, monitoring progression/completion of tasks, recording and logging of all relevant information.
• Acknowledges, responds and records all alarms within the appropriate time frame.
• Maintains Security Access System.
• Monitors and coordinates communications during emergencies.
• Maintains and monitors radios and other equipment.
• Provide assistance and information to security operations.
• Assist in the training of new Surveillance Control Room Associates.
• Performs additional tasks as required.
• Perform administrative tasks including reports and compilation of statistics.
• Adheres to and exhibits proactive leadership in accordance with the Company’s Health and Safety policy by assuming responsibility and accountability for the health and safety of employees and for the working environment.
• Adheres to and exhibits proactive leadership in accordance with all established policies and procedures within the department and the Company.
• Adheres to and exhibit pro-active leadership in accordance with the Company’s Equal Opportunity and Diversity policies by assuming responsibility for ensuring the workplace is free of unacceptable workplace behavior, and a workplace culture of equity and diversity is fostered.
• Actively participate in health and safety activities to ensure that workplace hazards are minimized, and the health and safety of all employees is valued.
• Champion Surveillance CORE Values - Vigilance, Integrity, Confidentiality, Accountability, Teamwork and Professionalism.
• Monitors Retails and Hotel environment as directed.
• To execute other duties as directed by the Control Room/Surveillance Supervisor.
  
  

• English language skills (written and spoken) essential.
• Computer literate with working knowledge of MS Office applications
• Displays high commitment in delivering and improving customer service.