Collection Specialist

Discover your 100% YOU with MicroSourcing!

Position: Collection Specialist

Location: Cebu City

Work setup & shift: Onsite

Why join MicroSourcing?

You'll Have

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.
  
  

Summary

The Collections Specialist is responsible to contact clients and collect outstanding payments, while striking a balance between maintaining trustful relationships and ensuring timely payments.

Responsibilities

Receivable Collection:

• Actively follow up with assigned customers base to ensure prompt collection
• Actively engage key customers by issuing periodic account statement
• Actively calling customers with overdue payments to secure the collection
• Promptly escalate when encountering issues
• Promptly process RMA/Credits, and address any emerging customer requirements
• Identify accounts for insurance claim or collection procedure
  
  

Customer Relationship Management

• Maintain customer database and ensure data accuracy
• Update account status records, and keep active log of collection efforts
  
  

Reporting

• Periodically review Account Receivable Aging Reports
• Report on collection activity and accounts receivable status
  
  

Other

• Other tasks assigned by supervisor
  
  

Qualifications

• Fluent in both oral and written English
• US customer collection experience is a MUST
• 4-year university degree highly preferred
• Prior SAP B1 or any other ERP system experience is a plus
• Basic accounting knowledge is preferred
  
  

----

About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

• Terms & conditions apply

---