CLIENT SVCS OPS MGR 1Q

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

Responsible for managing and leading individuals or teams to manage a hardware and services engagement that meets Customer’s expectations. Coordinates the efforts of all services operations resources across multiple accounts. Ensures multiple direct reports deliver services that equal or exceed contracted Customer service levels while meeting revenue and profit targets. Responsible for interfacing with customers. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint.