CCA - Spanish Bilingual

About The Role

Handle inbound and outbound calls with healthcare providers, insurance companies, and patients in Spanish and English. Assist with claims follow-ups, payment status, and account inquiries. Review and verify patient insurance information and billing details. Perform medical billing and account receivables follow-ups when necessary. Document all call details and transactions accurately in the system. Ensure compliance with HIPAA and healthcare data privacy standards. Provide excellent customer service while resolving inquiries efficiently.

Key responsibilities

Handle inbound and outbound calls with healthcare providers, insurance companies, and patients in Spanish and English

Assist with claims follow-ups, payment status, and account inquiries

Review and verify patient insurance information and billing details

Perform medical billing and account receivables follow-ups when necessary

Document all call details and transactions accurately in the system

Ensure compliance with HIPAA and healthcare data privacy standards

Provide excellent customer service while resolving inquiries efficiently

About You

Fluent in Spanish and English (spoken and written)

At least 1 year of experience handling a Healthcare Account in a BPO environment

Experience in medical billing, claims processing, or healthcare account receivables is a plus

Strong communication and customer service skills

Ability to handle inbound and outbound calls professionally

Detail-oriented with good problem-solving skills